Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Dwayne Baskin

Dwayne Baskin

COLLEGE PARK,GA

Summary

Dynamic professional with a strong background in quality assurance at Abiding In The Vine Agency, excelling in customer satisfaction through effective problem resolution. Skilled in active listening and group facilitation, I have successfully developed and delivered training programs, enhancing team performance and client engagement. Committed to fostering positive outcomes in diverse environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assurance Personnel

Abiding In The Vine Agency
New Orleans, LA
05.2025 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Pastoral Counselor

The Ministry of Prayer & Word
Long Beach, CA
01.2025 - Current
  • Facilitated one-on-one counseling sessions to address client needs and concerns.
  • Facilitated group discussions to encourage community engagement and shared experiences.
  • Developed personalized care plans based on client assessments and spiritual needs.

Professional Counselor

Confidential Counseling Inc.
Long Beach, CA
09.2021 - Current
  • Conducted intake assessments to evaluate client histories and service requirements.
  • Organized workshops, seminars, and online training sessions for client services personnel on topics such as conflict resolution or complaint handling techniques.
  • Supported remote and online training initiatives by writing manuals and recording videos.

Education

Ph.D. - Pastoral Counseling

Liberty University
Lynchburg, VA
09-2019

Master of Arts - Chaplaincy

Loma Linda University
Ash Hill, CA
06-2016

Master of Arts - Counseling Ministry

California Baptist University
Riverside, CA
12-2014

Bachelor of Science -

Martin University
Indianapolis, IN
05-2008

Skills

  • Active listening
  • Group facilitation
  • Facilitating workshops
  • Excellent communication
  • Written communication
  • Teaching and mentoring capacity
  • Teaching students
  • Training and teaching

Certification

  • Clinical Pastoral Education - Level II - Summer Intensive Unit - June 15 - August 25, 2016
  • Clinical Pastoral Education - Level I - Fall Extended Unit - September 7, 2015 - January 16, 2016
  • Clinical Pastoral Education - Level I - Spring Extended Unit - February 1 - May 26, 2016

Affiliations

Prison Ministry - Visiting Inmates

Outreach Ministry - Feeding The Homeless

Convalescent Ministry - Visiting The Elderly

Timeline

Quality Assurance Personnel

Abiding In The Vine Agency
05.2025 - Current

Pastoral Counselor

The Ministry of Prayer & Word
01.2025 - Current

Professional Counselor

Confidential Counseling Inc.
09.2021 - Current

Ph.D. - Pastoral Counseling

Liberty University

Master of Arts - Chaplaincy

Loma Linda University

Master of Arts - Counseling Ministry

California Baptist University

Bachelor of Science -

Martin University

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