Dwayne K. Campbell Sr.
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pump Truck Operator
Cap City Rentals
01.2024 - Current
- Increased customer satisfaction by consistently delivering professional services that met or exceeded expectations.
- Streamlined project timelines by coordinating closely with supervisors to prioritize tasks effectively.
- Exceeded client expectations through punctual arrival at job sites, ensuring minimal disruption to ongoing work schedules.
- Monitored gauges and flowmeters and inspected equipment to verify tank levels, temperatures and pressures remained at specified levels, reporting abnormalities as necessary.
Account Manager
US Money Reserve
08.2021 - 11.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Set and achieved company defined sales goals.
Warranty Manager
Empire Communities
07.2018 - 05.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
Education
High School Diploma -
Henry Snyder HS
Jersey City, NJNo Degree - Microsoft Office User
Net 10 Technologies
Rancho Cucamonga, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Building rapport
Certification
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
- OSHA Certified
MAX Award winner " Homebuilder Warranty Specialist Professional of the Year"
Top performing Warranty Manager of all Homebuilders in the Austin Metroplex Area.
Timeline
Pump Truck Operator
Cap City Rentals
01.2024 - Current
Account Manager
US Money Reserve
08.2021 - 11.2023
Warranty Manager
Empire Communities
07.2018 - 05.2021
High School Diploma -
Henry Snyder HS
No Degree - Microsoft Office User
Net 10 Technologies
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