Summary
Work History
Education
Skills
Skillscertifications
References
Timeline
Generic

Dwayne Carter

Augusta,GA

Summary

With Over 5 years in Customer Service, Warehouse Experience, IT (Information Technology) Support, Department of Corrections experience, as well as many other hobbies. I am very Trustworthy, Hardworking, Dependable, and with the willingness to be a team player. I look forward to be a part of your Team. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment.

Work History

Correctional Officer

Augusta State Medical Prison
  • Implementing PREA within the prisons
  • Documentation and knowledge of inmate information system
  • Assisting with staff training records and documentation in employee files
  • Creating offenders updated policy and procedures manuals upon entering the prison system
  • Ensuring all inmate property is documented and accounted for accurately
  • Assisting with painting of the prison-controlled areas
  • Ensuring offenders receive proper paperwork needed to be submitted i.e., grievance forms, medical forms, inmate forms
  • Maintaining control of the institution to provide for safety and security of the facility, inmates, staff, and public by enforcing rules/regulations/policies and procedures
  • Supervise and direct inmate activity in assigned areas of the facility/institution
  • Assuring assigned area is clean, safe, and secure
  • Monitoring and operating security controls, equipment, and computers
  • Operation of automotive vehicles in perimeter security and the transportation of inmates
  • Conducting inmate counts, security rounds, and searches
  • Completes required reports and serves on committees
  • Prevents escapes or incidents which threaten security
  • When necessary, use physical force, unarmed self-defense, firearms, or other force to detain or secure inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

Customer Service Representative

Enterprise Car Rental
  • Maintain current knowledge of office procedures and policies relating to cash reports, deposits and checks
  • Processed incoming vehicles by performing maintenance checks, cleaning and preparation for next customer
  • Maintained detailed report on accidents and findings of defected vehicles to ensure proper repair
  • Ensures customers received proper upgrades and services upon request.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Assembly Technician

John Deere Inc.
  • Warehouse related in a production environment focused on safety, quality, and teamwork
  • Assemble parts or components to specification
  • Operate power driven equipment such as forklifts
  • Lubricated, check, and clean work equipment and tooling.
  • Performed assembly of products according to specifications and instructions.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Reassembled and adjusted components to meet required specifications.
  • Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
  • Collaborated with cross-functional teams to identify areas for improvement in the assembly process.

Forklift Material Handling

Advance Auto Warehouse
  • Operating inventory system and back stock for parts
  • Ability to locate and stock parts
  • Daily log to ensure accurate product information for record keeping
  • Enforced Safe driving.
  • Participated actively in continuous improvement efforts aimed at refining internal processes and enhancing overall operational excellence.
  • Handled complex problem-solving scenarios that called upon expert knowledge of industry best practices as well as innovative thinking skills.
  • Operated dock levelers to stage and organize incoming and outgoing products.
  • Secured merchandise properly to allow for safe movement through warehouse or distribution center.

Fork-Lift Operator/ Vendor Driver

Tri-Citi Beverages
  • Coordinate and implement one-on-one instruction in an orderly and professional manner
  • Foster effective collaborations with local businesses and supportive services providers including alcohol beverages for consumer usage
  • Disseminate training modules to colleagues and support staff
  • Warehouse environment handling incoming deliveries, and outgoing deliveries
  • Providing invoice for deliveries along with a cash flow log of monies received
  • Generate financial reports daily
  • Daily log to ensure accurate product information for record keeping.
  • Processed transactions by calculating purchase totals and collecting payments.
  • Answered questions and assisted customers with item selection and location.

Product Repair Technician

Maida Development
  • Calibrating specific mainboard components for usage in products for major companies
  • Maintain updated knowledge of component defects and recalls for proper installation
  • Provided customer service to customers with questions about proper usage of component
  • Soldering and de-soldering of small circuit pieces to promote proper mainboard function
  • Effectively communicated written and verbally to management and office personal regarding job functions on notices
  • Cleaning and checking operational status of mainboards by checking fuses and circuits with proper tools.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Firearm Instructor/ Customer Service Rep

Superior Pawn
  • Maintained daily records of store inventory such as jewelry, firearm, ammunition
  • Generated financial report for daily, weekly and monthly flow
  • Provided safety instruction with customers using indoor range for firearm purposes
  • Customer service for customers inquiring to buy, sell, pawn or trade items
  • Demonstrated one on one interaction with customers to show proper technique and safety of firearms.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.

Education

General Education Diploma -

Phoebus High School
Hampton, VA
01.2000

Skills

    • First Aid Training
    • Emergency Response
    • De-Escalation Techniques
    • Conflict resolution skills
    • Inmate Supervision
    • Mental health awareness
    • Correctional facility procedures
    • Policy Enforcement
      • Restraint Techniques
      • Inmate monitoring
      • Safety and security enforcement
      • Self-defense tactics
      • Search and seizure procedures
      • Observation
      • Surveillance

Skillscertifications

  • Microsoft Word
  • PowerPoint
  • Excel
  • Internet Explorer
  • Graphic Designs
  • CPR
  • First Aide
  • AED certifications
  • MH first Aide
  • Department of Criminal Justice Certification (DCJS)
  • Forklift Operator
  • Troubleshoot skills
  • Ability to read diagrams, manuals and instructions

References

Available Upon Request

Timeline

Correctional Officer

Augusta State Medical Prison

Customer Service Representative

Enterprise Car Rental

Assembly Technician

John Deere Inc.

Forklift Material Handling

Advance Auto Warehouse

Fork-Lift Operator/ Vendor Driver

Tri-Citi Beverages

Product Repair Technician

Maida Development

Firearm Instructor/ Customer Service Rep

Superior Pawn

General Education Diploma -

Phoebus High School
Dwayne Carter