Dwayne Cline

• Created monthly reports for senior management summarizing operational performance metrics.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Created training modules and documentation to train staff.
• Resolved customer inquiries and complaints requiring management-level escalation.

● Engineered the beginnings of the Logistics Department

● Implemented new processes for better work flow in warehouse with safety first mindset

● Redesigned warehouse space for better workflow and added safety stops

● Developed and maintained quarterly dashboards for sales force and upper management for logistics metrics

● Logistics Department was profitable during the pandemic 2020 and 2021

● Scheduled truck deliveries with contractors and distributors across the country to meet their deadlines

● Proactively resolved day to day problems between internal and external customers

● Assisted in Customer Service and Order Entry when needed

● Arranged all LTL and TL loads in Charlotte, NC and Bakersfield, CA locations, to include shipments to Canada

● Negotiated rates and contracts with carriers

● Identified problems and implement best practice solutions for dock workers

● Restructured dock process to save money and time

● Report to Business Division Manager any issues and resolutions with delayed orders

● Utilize logistical experiences to plan various types of trucking loads throughout North America

● Proactively resolve day to day issues between internal and external customers

● Developed freight policies to reduce freight costs and standardize rates

● Improved on time delivery from 85% to better than 96% within 18 months

● Reduced local rates by 30% in target markets by identifying best practices and developing metrics for vendors in regional and national markets through continual market cost analysis

● Improved payments to trucking companies by streamlining the payment process in CASS (Ingersoll Rand’s freight payment system)

● Provided training to sales offices, coworkers and other departments within Ingersoll Rand about DOT rules, HazMat regulations, oversized loads, exports to Mexico and Canada

● Developed and maintained quarterly dashboards for sales force and upper management for logistic metrics

● Communicate with customers on a daily basis and supply/provide their freight handling needs.

● Accounting and cost analysis

● Invoicing and collections

● Manage over 1 million dollar a year operation

● Find best and most profitable way for our customers to move their freight.