Dwayne Cromwell

Work History

Walmart Supercenter

01.2023 - 01.2025

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Welcomed customers and helped determine their needs.

KeyBank

12.2020 - 01.2023

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Counted and packaged currency and coins.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Educated customers on use of banking website and mobile apps.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Removed mutilated currency from circulation.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Amazon

01.2017 - 12.2020

Completed on-time deliveries by choosing best and most efficient routes.
Managed customer inquiries and complaints in polite and professional manner.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Delivered packages to customer doorsteps and business offices.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Fred Meyer

02.2014 - 01.2017

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Greeted customers entering store and responded promptly to customer needs.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Helped customers complete purchases, locate items, and join reward programs.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Craft Home Improvement

03.2006 - 01.2014

Developed long-lasting relationships with clients through excellent communication and follow-up support after installations were completed.
Worked closely with other trade professionals on job sites, fostering teamwork and efficient coordination of tasks among different teams.
Adhered to strict deadlines while maintaining high standards of quality control throughout each project phase.
Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
Installed carpet, hardwood and vinyl flooring in commercial and residential buildings.
Removed existing flooring materials and prepared area for installation of new products.

Marriot Hotel

01.2002 - 07.2005

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.