Dwayne Cromwell
Springfield,OR
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
23
23
years of professional experience
Work History
Cashier
Walmart Supercenter
01.2023 - 01.2025
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
Bank Teller
KeyBank
12.2020 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Removed mutilated currency from circulation.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Delivery Driver
Amazon
01.2017 - 12.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Cashier
Fred Meyer
02.2014 - 01.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Carpet Installer
Craft Home Improvement
03.2006 - 01.2014
- Developed long-lasting relationships with clients through excellent communication and follow-up support after installations were completed.
- Worked closely with other trade professionals on job sites, fostering teamwork and efficient coordination of tasks among different teams.
- Adhered to strict deadlines while maintaining high standards of quality control throughout each project phase.
- Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
- Installed carpet, hardwood and vinyl flooring in commercial and residential buildings.
- Removed existing flooring materials and prepared area for installation of new products.
Server
Marriot Hotel
01.2002 - 07.2005
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma - General Studies
09.1996
Skills
Inventory management
Sales expertise
Point-of-sale system operation
Time management skills
Cash register operation
Stocking and replenishing
Customer assistance
Money handling
Timeline
Cashier - Walmart Supercenter
01.2023 - 01.2025
Bank Teller - KeyBank
12.2020 - 01.2023
Delivery Driver - Amazon
01.2017 - 12.2020
Cashier - Fred Meyer
02.2014 - 01.2017
Carpet Installer - Craft Home Improvement
03.2006 - 01.2014
Server - Marriot Hotel
01.2002 - 07.2005
Thurston High School - Diploma, General Studies