Dwayne Cross
Clinton Township,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CDL A Route Delivery Driver
Home City Ice Company
Shelby, MI
03.2025 - Current
- Supplied products to local convenience stores, gas stations, and large grocery stores.
- Managed daily delivery schedule of 12-15 orders.
- Handled invoicing tasks efficiently.
- Outgoing personality enhanced customer service experience.
Dispatcher/Customer Service Representative
Western Express
Nashville, TN
08.2023 - 02.2025
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Machine Operator
D&N BENDING
Romeo, US
10.2020 - 07.2023
- Pick, pack, sort
- Setup and operated tools and robotic equipment
- Cleaned and maintained the assembly line appropriately
- Inspected parts to ensure that they meet specific engineering instructions
- Produced and assembled parts for the assembly line
- Rebuilt / repaired parts using hand tools where necessary
- Ability to meet demanding production deadlines (in excess of 2,000 parts per day)
- Machine operation and troubleshooting
Stocker
Walmart
Clinton Township, US
08.2017 - 10.2020
- Sorting, storing, and issuing stock
- Unpacking, counting, weighing products
- Inspecting items
- Performing loss prevention activities
- Managing waste
- Reading work orders
- Maintaining computerized stock inventory
- Manage security devices
Warehouse Associate
Art Van Furniture
Warren, US
01.2013 - 08.2017
- Pull, pack and ship orders in an accurate manner
- Organize stocks and maintain inventories
- Inspect goods for defects and damages
- Track inventory in appropriate system
- Organize space in the warehouse and perform cleaning duties
- Resolve all other issues at the warehouse level
- Process and package goods in a time efficient manner
Education
High School Diploma -
Mohegan High School
Clinton Township, MISkills
- Teamwork and collaboration
- Time management
- Problem-solving
- Forklift operation
- Delivery scheduling
- Quality assurance
- Cargo handling
- Complex Problem-solving
- Dispatch communication
- Commercial driving
- Client relationship management
- Delivery recordkeeping
- Shopping orders
- Data entry
Certification
- CDL A License - 11/2026
Timeline
CDL A Route Delivery Driver
Home City Ice Company
03.2025 - Current
Dispatcher/Customer Service Representative
Western Express
08.2023 - 02.2025
Machine Operator
D&N BENDING
10.2020 - 07.2023
Stocker
Walmart
08.2017 - 10.2020
Warehouse Associate
Art Van Furniture
01.2013 - 08.2017
High School Diploma -
Mohegan High School