Dwayne Dawson
Jarrell
Summary
Customer Care Specialist skilled in enhancing customer experiences through proactive support and effective issue resolution. Expertise in data analysis and operational reporting drives efficiency and accuracy within logistics and customer service operations. Collaborative approach fosters strong relationships with vendors, customers, and internal teams.
Overview
13
13
years of professional experience
Work History
Remote Autonomous Data Assistant
AVRide
New York
01.2026 - Current
- Active Monitoring: Supervises assigned vehicles via the Remote Command (RC) interface, analyzing multiple camera feeds and sensor data.
- Proactive Intervention: Directed the vehicle in navigating challenging situations.
- Data Logging & Analysis: Records all interventions, conducts post-trip reviews, and participates in Root Cause Analysis (RCA).
- Operational Reporting: Tracks and reports operational metrics, ensuring a clean shift handoff with necessary context
- Oversaw data entry processes for transportation scheduling and logistics, ensuring accuracy and timeliness.
- Coordinated with team members to enhance data collection methods, improving overall efficiency.
- Conducted quality checks on data to ensure consistency and accuracy.
- Supported the implementation of new data management systems and tools.
- Leveraged software to compile and model data.
- Coordinated with other departments to gather necessary information for reporting.
- Participated in cross-functional meetings with stakeholders to discuss best practices around data governance policies.
- Resolved issues related to data inconsistencies or discrepancies between different sources.
- Assisted in creating regular reports to track KPIs related to company performance.
- Examined complex datasets to extract patterns and insights, supporting informed decision-making.
- Adhered to company, contract and regulatory requirements when performing data management activities.
- Explained data requirements for applications with teams and customers.
Logistic Coordinator
Unicom Engineering
Plano
02.2018 - 12.2025
- Coordinated logistics operations to streamline supply chain processes.
- Scheduled shipments and optimized delivery routes for efficiency.
- Negotiated shipping rates and terms with vendors to optimize logistics costs.
- Implemented tracking systems for real-time shipment visibility.
- Managed inventory levels and ensured accurate stock records.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Utilized logistics KPIs to assess effectiveness and cost in supply chain operations.
- Created reports on logistics performance and trends for management review, aiding strategic decision-making.
- Enhanced customer service by streamlining processes and overseeing additional responsibilities.
- Contacted delinquent borrowers via email and phone to secure overdue payments.
- Negotiated repayment plans while adhering to FDCPA regulations and documenting interactions.
- Managed a portfolio of accounts, focusing on de-escalation and loss mitigation.
- Maintained daily productivity reports using advanced Excel functions for operational analysis.
Collections / Customer Care
Bread Financial (Comenity Bank and Comenity Capital Bank)
Columbus
02.2016 - 03.2018
- Account Resolution: negotiate payment plans, extensions, or settlements to bring account current.
- Conducted inbound and outbound calls, sent emails, and mailed letters to address late payments and facilitate timely resolutions.
- Processed waivers for late fees according to policy and payment history, enhancing customer satisfaction and retention.
- Collaborated with borrowers on loss mitigation strategies, including forbearance and repayment plans.
- Problem-solving: investigate payment issues, handle disputes, and identify potential fraud.
- Compliance: ensure all collection activities follow federal laws (FDCPA) and company policies.
- Documentation: keep detailed, accurate records of all borrower interactions and account statuses.
- Managing delinquent accounts within an Enterprise Resource Planning (ERP) 'Oracle'.
Data Governance Specialist
Genuine Cable Group
Chicago
01.2013 - 03.2016
- Develop and implement data governance frameworks and data management strategies.
- Ensure data quality, data privacy, and compliance with relevant laws and regulations.
- Collaborated with IT, management, and stakeholders to ensure alignment of data initiatives with business goals.
- Lead data governance meetings and communicate data standards to the team.
- Develop and maintain data dictionaries and data lineage documentation.
- Monitored and resolved data governance-related issues, enhancing data integrity and compliance.
- Oversaw processes, policies, and standards for data management across the organization.
- Clean up part number duplicates in P21 and Oracle.
- Ensure compliance with data privacy regulations, such as GDPR and CCPA.
Education
Diploma -
George Washington High School
GreensboroBachelor of Arts - Music and Arts
Greensboro College
GreensboroSkills
- Data analysis
- Data governance
- Data management
- Problem-solving
- Problem resolution
- Client support
- Customer Service
- Communication
- Team collaboration
- Negotiation
- Organization
- Detail-Oriented
- Regulatory Knowledge
Hobbies and Interests
- Music
- Sports
References
Upon Request
Languages
English
Timeline
Remote Autonomous Data Assistant
AVRide
01.2026 - Current
Logistic Coordinator
Unicom Engineering
02.2018 - 12.2025
Collections / Customer Care
Bread Financial (Comenity Bank and Comenity Capital Bank)
02.2016 - 03.2018
Data Governance Specialist
Genuine Cable Group
01.2013 - 03.2016
Diploma -
George Washington High School
Bachelor of Arts - Music and Arts
Greensboro College