Bachelor of Science - Business Administration
University of South Carolina
Columbia, South Carolina
Dwayne A. Edwards
Executive Director Assisted Living
Edgefield,SC
Education
Work Availability
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Quote
Rule number one: The resident is ALWAYS right! Rule number two: When in doubt, refer to rule number one!!!
DAE
Accomplishments
- Filled a 130 bed assisted living with a census of 50% to 92% in a six month time frame.
- Increased occupancy in a 98 bed PCH from 54 residents to 90 in a seven month time period.
- Reversed a negative $20,000 per month cash flow to a positive $20,000 per month gain in a 50 bed PCH and memory care facility.
- Began work in an 88 -bed SNF at 16 years old, working in housekeeping, maintenance and laundry, and became a Licensed Nursing Home Administrator at age 21 of a 152-bed SNF.
- Managed 10 SNF's in Alabama, Georgia, Florida, North Carolina and South Carolina. Annual budgets-$60million, span of management-700 employees.
Overview
35
35
Years Management and operation of senior living facilities.
35
35
years of professional experience
Timeline
Senior Living Consultant
Assisted Living Consultants
01.2018 - Current
Director of Operations
Manor House Senior Living
07.2014 - 01.2018
Executive Director
Senior Solutions
11.2012 - 07.2014
Bachelor of Science - Business Administration
University of South Carolina
Skills
- Demonstrated leadership experience
- Clear interpersonal communication
- Budget oversight proficiency
- Meticulous attention to specifics
- Customer service skills
- Marketing/census development
- Quality assurance
- Team leadership & development
- Analytical problem-solving
- Operational turnarounds
- Start-ups
- Cognitive care expertise
Summary
Highly passionate, results-oriented achiever with experience in Senior Living/Nursing Homes with proven ability to exceed targets and drive success in fast-paced environments. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Demonstrates strong teamwork, problem-solving and customer service skills.
Work History
Senior Living Consultant
Assisted Living Consultants
01.2018 - Current
- Assist assisted living facilities and home care companies in developing and implementing comprehensive strategic plans. These plans encompass various aspects including financial management, staffing, resident services and facility expansion. Help ensure a clear direction for growth and success.
- Focuses on improving quality of care given to residents. Implement best practices, develop policies and procedures and conduct audits to ensure compliance with regulations and standards. The emphasis on quality assurance aims to enhance the overall well-being and satisfaction of residents.
- Provide staff training and development. Enhance the skills and knowledge of the care team. Ensuring they are well equipped to handle the unique needs of senior residents. Provide survey preparation.
- Analyze the operational processes of assisted living communities and home care agencies identifying areas for improvement and efficiency gains. Provide recommendations on streamlining workflows, optimizing resource utilization, and implementing technology solutions.
- Prepare business plans, certificate of need packages,licensure, help obtain financing, feasibility studies, marketing plans and development.
Director of Operations
Manor House Senior Living
07.2014 - 01.2018
- Oversaw and managed all aspects of 9 Senior Care operations with 530 beds located in Georgia and Alabama, including assisted living, memory care and independent living units.
- Annual budget of $30 million, span of management-300 employees, coordinated $ 6 million in renovations. Increased revenues and reduced cost by 25% in all buildings.
- Directly responsible for achieving each community's delivery of resident care and services, occupancy and financial goals.
- Ensured effective communication with residents, family members and staff addressing concerns and resolving issues promptly.
- Conducted property visits weekly evaluating curb appeal, protection of property value, and potential safety hazards.
- Hired, supervised and trained Administrators. Held the Administrator accountable for achievement of community specific and organization wide goals.
- Responsible for Quality Assurance and constant preparation for state surveys and inspections. Experience in preparing and deploying staff members for annual state survey and certification processes.
- Implemented an aggressive marketing strategy focusing on customer service and resident satisfaction. Increased total census by 35% in all facilities. Maintained strong knowledge of competition.
- Stream-lined all operations to reduce cost and create more efficiency. Implemented daily cost management and just in time inventory.
Executive Director
Senior Solutions
11.2012 - 07.2014
- Oversaw the daily operations of 98-unit Senior Living facility (PCH, MC, IL). Span of Management-40 employees, annual budget $2 million, hit contribution margin 25% consistently.
- Increased occupancy from 55% to 90% by implementing aggressive marketing strategy, major face lift of the physical plant, quality assurance, family involvement, community involvement and 24/7 admissions policy.
- Maintained high standards of quality care by adhering to all DCH regulations, quality assurance and practicing daily accountability.
- Built a High-Performing Leadership Team which had direction, discipline, drive, dynamism, and collaboration. They turned the operations from mediocre to excellent.
- Actively involved in “move in” process, conducted tours, insured all available units were “show ready” condition, took ownership of marketing and census development.
- Preferred provider in our primary market area created by building trust with residents, families and establishing a strong reputation with other healthcare professionals.