Bachelor of Science - Business Administration
University of South Carolina
Columbia, South Carolina
Dwayne A. Edwards
Edgefield,SC
Education
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Quote
Rule number one: The resident is ALWAYS right! Rule number two: When in doubt, refer to rule number one!!!
DAE
Overview
35
35
Years Management and operation of senior living facilities.
35
35
years of professional experience
Timeline
Senior Living Consultant
Assisted Living Consultants
01.2018 - Current
Director of Operations
Manor House Senior Living
07.2014 - 01.2018
Executive Director
Senior Solutions
11.2012 - 07.2014
Bachelor of Science - Business Administration
University of South Carolina
Skills
- Demonstrated leadership experience
- Clear interpersonal communication
- Budget oversight proficiency
- Meticulous attention to specifics
- Customer service skills
- Marketing/census development
- Quality assurance
- Team leadership & development
- Analytical problem-solving
- Dementia care
Summary
Results-oriented achiever with experience in Senior Living and Nursing Homes with proven ability to exceed targets and drive success in fast-paced environments. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Demonstrates strong teamwork, problem-solving and customer service skills.
Work History
Senior Living Consultant
Assisted Living Consultants
01.2018 - Current
- Assist assisted living facilities and home care companies in developing and implementing comprehensive strategic plans. These plans encompass various aspects including financial management, staffing, resident services and facility expansion. Help ensure a clear direction for growth and success.
- Focuses on improving quality of care given to residents. Implement best practices, develop policies and procedures and conduct audits to ensure compliance with regulations and standards. The emphasis on quality assurance aims to enhance the overall well-being and satisfaction of residents.
- Provide staff training and development. Enhance the skills and knowledge of the care team. Ensuring they are well equipped to handle the unique needs of senior residents. Provide survey preparation.
- Analyze the operational processes of assisted living communities and home care agencies identifying areas for improvement and efficiency gains. Provide recommendations on streamlining workflows, optimizing resource utilization, and implementing technology solutions.
- Prepare business plans, certificate of need packages,licensure, help obtain financing, feasibility studies, marketing plans and development.
- In-services on patient care, fire and safety, elopement (Mattie’s Call) and DCH regulations.
Director of Operations
Manor House Senior Living
07.2014 - 01.2018
- Oversaw and managed all aspects of 9 Senior Care operations with 530 beds located in Georgia and Alabama, including assisted living, memory care and independent living units.
- Annual budget of $30 million, span of management-300 employees, coordinated $ 6 million in renovations, daily budget control, quality assurance and training.
- Ensured effective communication with residents, family members and staff addressing concerns and resolving issues promptly.
- Managed the budgets and financial resources of each facility, ensuring the organization’s financial health and sustainability.
- Developed and maintained relationships with community partners and stakeholders to promote the mission and vision of the organization. Maintained strong understanding of industry trends and best practices.
- Responsible for Quality Assurance and constant preparation for state surveys and inspections. Experience in preparing and deploying staff members for annual state survey and certification processes.
- Implemented an aggressive marketing strategy focusing on customer service and resident satisfaction. Increased total census by 35% in all facilities.
- Stream-lined all operations to reduce cost and create more efficiency. Implemented daily cost management and just in time inventory.
Executive Director
Senior Solutions
11.2012 - 07.2014
- Oversaw the daily operations of 98-unit Senior Living facility (PCH, MC, IL). Span of Management-40 employees, annual budget $2 million, hit contribution margin 25% consistently.
- Increased occupancy from 55% to 90% by implementing aggressive marketing strategy, major face lift of the physical plant, quality assurance, family involvement, community involvement and 24/7 admissions policy.
- Maintained high standards of quality care by adhering to all DCH regulations, quality assurance and practicing daily accountability.
- Built a High-Performing Leadership Team which had direction, discipline, drive, dynamism, and collaboration. They turned the operations from mediocre to excellent.
- Actively involved in “move in” process, conducted tours, insured all available units were “show ready” condition, took ownership of marketing and census development.
- Preferred provider in our primary market area due to building trust with residents and established a strong reputation with other healthcare professionals.
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