Dwayne Foote

I am the Commercial Manager responsible for Service, Maintainence, and Installations departments.

• Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
• Repaired parts by using technical knowledge, special tools and soldering skills.
• Read technical manuals and schematics to understanding specific configurations.
• Replaced malfunctioning components with new or refurbished products to correct faults.
• Commercial Estimator for Plan Spec Projects and Design Build Projects
• Negotiated contracts and product prices by collaborating with General Contractors or Existing customers.
• Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
• Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decision making.
• Built relationships with clients to establish new contracts.
• Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
• Managed and analyzed budgets, P&L, balance sheets and sales reports.
• Managed accounts to retain existing relationships and grow share of business.
• Implemented systems and procedures to increase sales.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

• Retained careful and thorough maintenance and repair records in case customers required future service.
• Adept at reading blue prints of electrical equipment.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Resolved customer complaints in professional and timely manner.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Monitored inventory levels and placed orders to replenish stock.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Met with customers to discuss service needs and offer available solutions.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained records of service transactions and customer feedback for future reference.
• Established team priorities, maintained schedules and monitored performance.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

I Started as a Commercial Maintanence Technician and quickly advanced to service technician.

• Replaced electrical motors and HVAC systems
• Repaired and replaced condensers, compressors
• Retained careful and thorough maintenance and repair records in case customers required future service.
• Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
• Serviced electrical, pneumatic, mechanical and microprocessor controls.
• Adept at reading blue prints of electrical equipment.
• Analyzed, modified and repaired digital control systems.
• Overhauled and repaired reciprocating and centrifugal compressors.
• Tested all electromechanical systems on campus equipment.
• Examined and repaired variable frequency drives.
• Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
• Expanded technical expertise by participating in ongoing training and staying current on industry advancements.
• Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
• Maintained professionalism under pressure often working extended hours/weekends to meet client needs while preserving work quality.
• Consistently met or exceeded performance metrics in areas of productivity, quality, and safety.
• Established strong client relationships with clear communication, timely responses, and professional service.
• Participated in team meetings for continuous improvement initiatives enhancing overall departmental efficiency.
• Proactively identified potential hazards during site visits for corrective action before they became problems.
• Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
• Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
• Diagnosed and troubleshot problems, repairing, and restoring equipment to peak performance.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Evaluated systems according to predetermined checklist and noted issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Responded to problems reported by customers by troubleshooting and resolving issues.
• Provided technical support and maintenance services.
• Troubleshot and diagnosed issues with HVAC and refrigeration units.
• Inspected cooling systems and identified potential problems.
• Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
• Repaired and replaced faulty motors, blowers, switches and compressor units.
• Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
• Used technical skills, tools, and techniques like soldering to repair parts.
• Assisted in maintenance, repair and installation of ventilation systems.
• Worked in strict compliance with applicable OSHA regulations and safety requirements.
• Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
• Worked on both home and business units for maintenance, repairs, and new installations.
• Performed routine maintenance on heating and cooling systems.
• Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
• Kept accurate records of work activities, time, materials and faults on work orders.
• Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
• Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
• Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
• Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
• Optimized performance by balancing systems and calibrating controls.

• Assisted in the development of maintenance schedules, ensuring timely completion of routine inspections and preventative measures.
• Enhanced professional development by attending industry conferences and workshops, staying current with the latest trends and technologies in jet engine maintenance.
• Minimized potential risks by carefully following safety guidelines when working with hazardous materials and tools.
• Supported continuous improvement initiatives within the organization, sharing best practices for enhanced efficiency in jet engine maintenance operations.
• Enhanced jet engine performance by conducting thorough inspections and identifying areas for improvement.
• Kept up-to-date with industry advancements, ensuring the application of cutting-edge techniques in maintenance and repair processes.
• Inspected and repaired aircraft structures, mechanical components and hydraulic systems.
• Regularly updated technical manuals and schematics, ensuring accurate information was available for all mechanics.
• Worked on both conventional and modified systems to troubleshoot and repair issues, alter assemblies and make final adjustments.
• Reduced downtime for aircraft by promptly diagnosing and repairing complex mechanical issues in jet engines.
• Maintained detailed records of all repairs and maintenance tasks to ensure proper documentation and compliance with regulations.
• Utilized computerized diagnostic tests to complete random quality checks.
• Troubleshot complex problems using advanced diagnostic equipment, pinpointing issues quickly to expedite repairs.
• Collaborated with team members to complete large-scale engine overhauls, resulting in increased efficiency and prolonged service life.
• Documented maintenance actions with integrated data system.
• Provided training to junior mechanics, enhancing their knowledge of jet engine components and systems.
• Improved repair turnaround times through effective communication with colleagues and efficient use of resources.
• Inspected airframes to detect wear and other defects.
• Diagnosed faults and developed resolution plans.
• Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
• Maintained repair logs to document all corrective and preventive aircraft maintenance.
• Obtained fuel and oil samples to check for contamination.
• Removed components such as landing gear, engines, and flight control.
• Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
• Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
• Evaluated individual aircraft components to identify and troubleshoot issues.
• Lubricated shafts, bearings, and gears to maintain optimal performance.
• Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
• Performed flight line AFE preflight and postflight requirements.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
• Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
• Recorded maintenance actions in aircraft logbooks.
• Assisted with aircraft and equipment transport and movement.
• Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.