DWAYNE FRANCIS
Providence,United States
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Residential Energy Specialist
Posigen Solar Company
RI, United States
06.2024
- Creating and set appointments with home owners to discuss Solar and Energy Efficiency
- Participate in Trade shows/Promotions to distribute and sign up potential customers and home owners to have discussion about the company and Energy Efficiency.
District Manager
General Linen Services
Hopkinton, MA
01.2024 - 05.2024
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Created and maintained productive relationships with key stakeholders in the district.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- The DM will provide Leadership, Support and have an overall Vision for Retaining Customers, Growing the Business and Gaining market share.
Account Sales Manager
Red Bull Distribution Company
Taunton, MA
02.2023 - Current
- Service all customers in a safe and productive manner
- Manage relationships with customer contacts and products to ensure maximum Red Bull Distribution Company (RBDC) sales
- Evaluate competitor’s activities
- Meet monthly goals focusing on sales, distribution, pricing, and new account set up.
- Analyzed market trends to identify new opportunities for growth.
Marketing Officer
National Peoples Co-operative Bank
Mandeville, Jamaica
10.2018 - 06.2021
- Organized promotional events such as trade shows, conferences, and sponsored activities.
- Developed creative concepts for advertising campaigns across multiple channels.
- Collaborated with internal teams to design effective marketing materials such as brochures, flyers, posters.
- Analyzed customer feedback to inform product development decisions.
- Assisted in the preparation of budgets and monitored expenses related to marketing initiatives.
Area Manager
Jamaica Biscuit Company
Kingston, Jamaica
11.2017 - 02.2018
- Oversaw the recruitment process for new staff members including interviewing and training.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Resolved conflicts between employees or customers in a professional manner.
- Developed strategies for increasing sales, market share and customer satisfaction.
Route Sales Supervisor
Facey Commodity Limited
Kingston, Jamaica
08.2013 - 06.2015
- Researched competitive products and services in order to identify opportunities for improvement within the organization's offerings.
- Analyzed financial data from various sources; identified trends impacting overall performance.
- Provided ongoing coaching and mentoring support for route sales personnel.
- Coordinated promotional activities with marketing team members to drive increased demand for products.
- Established relationships with key decision makers at target accounts to generate new business opportunities.
Route Business Development Executive
Red Stripe, a Diageo Company
Kingston, Jamaica
08.2011 - 07.2013
- Established strong relationships with key decision makers within client organizations.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Negotiated contracts with clients for new business development initiatives.
- Implemented and planned marketing campaigns using print media and digital platforms.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
Trade Marketing and Distribution Representative
Carreras Limited
Mandeville, Jamaica
06.2009 - 07.2011
- Conducted inventory management of products to ensure accurate stock levels.
- Processed returns and exchanges according to established procedures.
- Ensured compliance with safety regulations when handling hazardous materials or operating machinery.
- Assisted in the loading and unloading of goods from delivery trucks.
Education
Certificate in Supervisory Management -
University College of The Commonwealth Caribbean
Certificate - Customer Service -
Facey Commodity
Certificate in Fundamentals of Marketing -
UWI- School of Continuing Studies
Certificate in Microcomputer for Business Applications -
UWI – School of Continuing Studies
Skills
- Product Launching
- Services promotion
- Integrity and Transparency
- Marketing Strategy Development
- Annual Planning
- Team Recruiting and Hiring
- Salesforce CRM Software
- Change and growth Management
- Operational Analysis
- Employee Motivation and Performance
- PR Strategy
- Interpersonal Communication
- Energy efficiency analysis
Languages
English
Professional
Timeline
Residential Energy Specialist
Posigen Solar Company
06.2024
District Manager
General Linen Services
01.2024 - 05.2024
Account Sales Manager
Red Bull Distribution Company
02.2023 - Current
Marketing Officer
National Peoples Co-operative Bank
10.2018 - 06.2021
Area Manager
Jamaica Biscuit Company
11.2017 - 02.2018
Route Sales Supervisor
Facey Commodity Limited
08.2013 - 06.2015
Route Business Development Executive
Red Stripe, a Diageo Company
08.2011 - 07.2013
Trade Marketing and Distribution Representative
Carreras Limited
06.2009 - 07.2011
Certificate in Supervisory Management -
University College of The Commonwealth Caribbean
Certificate - Customer Service -
Facey Commodity
Certificate in Fundamentals of Marketing -
UWI- School of Continuing Studies
Certificate in Microcomputer for Business Applications -
UWI – School of Continuing Studies
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