Dwayne Glenn Jr
Compton,CA
Summary
Dedicated sales associate with strong customer service skills, enhancing shopping experiences and driving repeat business through effective communication and problem-solving.
Results-driven sales associate skilled in visual merchandising and team collaboration. Demonstrated ability to improve store efficiency and customer satisfaction through effective time management and attentive service.
Dynamic sales associate known for building strong customer relationships and increasing loyalty. Experienced in managing inventory and driving sales performance through strategic teamwork and effective communication.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Burlington
Carson, CA
09.2019 - 10.2021
- Implemented visual merchandising strategies that enhanced product visibility and attracted customer interest.
- Resolved customer inquiries and concerns promptly, contributing to a positive store atmosphere and repeat business.
- Monitored daily sales reports to identify trends and inform inventory management decisions for future stock planning.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Supported sales floor operations during peak hours to provide exceptional customer service when needed.
- Communicated effectively with sales floor team regarding stock availability and needs.
- Supported loading docks and soft production areas of store.
- Cleaned and stocked backroom to maintain organization of facility.
- Organized merchandise accurately for prompt delivery.
- Participated in regular safety meetings, adhering to company policies to reduce workplace accidents and injuries.
- Improved overall backroom efficiency by suggesting and implementing process improvements based on observations and experience.
Sales Associate
Goodwill Outlet
Torrance, CA
04.2016 - 09.2019
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Managed inventory organization and restocking procedures to maintain an optimal shopping environment.
- Trained new staff on operational processes and customer service standards to ensure consistency in service delivery.
- Collaborated with team members to streamline workflow, improving overall store efficiency during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Backroom Team Member
Target
Carson, CA
10.2015 - 01.2016
- Assisted in stocking and organizing merchandise in backroom for efficient retrieval.
- Maintained cleanliness and safety standards throughout backroom operations.
- Operated equipment such as pallet jacks and forklifts to move inventory safely.
- Collaborated with team members to streamline processes for timely restocking.
- Received, unpacked, and inspected incoming shipments for quality assurance.
- Adapted quickly to changing priorities during peak shopping periods.
- Ensured timely completion of price changes, markdowns, and promotions in the backroom area according to company guidelines.
- Reduced product damage by carefully handling items during unloading, stocking, and organizing activities.
- Received merchandise from outside vendors and transferred inventory details into company database.
- Supported inventory management by accurately labeling and categorizing products.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA05-2027
High School Diploma -
Mayfair High School
Lakewood, CA06-2015
Associate of Arts - Psychobiology
El Camino College
Torrance, CA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Verbal/written communication
- Fast learner
- Keyboarding speed
- Keyboarding and typing speed
Certification
- First Aid/CPR Certified
Timeline
Sales Associate
Burlington
09.2019 - 10.2021
Sales Associate
Goodwill Outlet
04.2016 - 09.2019
Backroom Team Member
Target
10.2015 - 01.2016
Bachelor of Arts - Psychology
California State University, Dominguez Hills
High School Diploma -
Mayfair High School
Associate of Arts - Psychobiology
El Camino College