Dwayne Hailey
Detroit,MI
Summary
Information technology student with hands-on security operations, intelligence reporting, and crisis communication experience across digital and physical risk environments. Combines watch desk monitoring, executive surveillance, and security tools to identify threats, brief leadership, and support safer decisions for personnel, facilities, and business operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Security Operations Center (SOC) Analyst
Sunstates Security (Contracted with Ally Financial)
Detroit, MI
03.2025 - Current
- Utilize Genetec Security Center, Ontic, AlertMedia, Dataminr, and OSINT tools to support threat detection, intelligence gathering, and situational awareness.
- Monitor and analyze security events, emerging threats, and operational risks affecting personnel, facilities, executives, and business operations.
- Conduct executive monitoring and protective intelligence activities to identify potential threats impacting senior leadership.
- Monitor domestic and international executive travel while providing real-time risk assessments and travel security updates.
- Track global events, severe weather, civil unrest, geopolitical developments, and breaking news affecting employee safety and business operations.
- Perform watch desk operations by monitoring intelligence feeds, threat alerts, and security incidents in a 24/7 operational environment.
- Develop intelligence briefings, threat assessments, and incident summaries for security leadership.
- Coordinate emergency notifications and crisis communications during security incidents and business disruptions.
Digital Ambassador
Bank of America
Detroit, MI
01.2023 - 07.2024
- Acted as a digital banking specialist by assisting customers with online banking, mobile banking, and financial technology solutions.
- Promoted secure adoption of digital banking platforms and self-service technologies.
- Educated customers on cybersecurity best practices, account security, fraud prevention, phishing awareness, and multi-factor authentication (MFA).
- Assisted clients in identifying suspicious activity and protecting sensitive financial information.
- Troubleshot technology-related issues while ensuring compliance with security and privacy standards.
- Maintained confidentiality and security of customer financial information in accordance with banking regulations.
Project Manager
Eastside Community Network
Detroit, MI
06.2020 - 08.2022
- Coordinated stakeholders, project resources, and timelines to ensure successful project execution.
- Delivered project updates and recommendations to stakeholders while managing multiple priorities simultaneously.
- Applied leadership, planning, and organizational skills to improve project outcomes.
- Led community development projects focused on neighborhood revitalization and public improvement initiatives.
- Assisted in developing strategic plans for housing rehabilitation, community gardens, and community support programs.
Education
Bachelor of Science - Information Technology
Eastern Michigan University
Ypsilanti, MI03-2027
Skills
- Security Operations Center (SOC) Operations
- Threat Intelligence Analysis
- Open-Source Intelligence (OSINT)
- Incident Response
- Protective Intelligence
- Security Investigations
- Executive Monitoring
- Travel Risk Monitoring
- Risk Assessment
- Security Platforms and Tools
- Genetec Security Center
- Ontic
- AlertMedia
- Dataminr
- Security Awareness Training
- Information Technology
- Technical Troubleshooting
- Computer Networking
- Windows Administration
- Computer Systems
- Coding Fundamentals
- Project Management
- Stakeholder Communication
- Team Collaboration
- Leadership
- Project and Business Skills
- Customer Service
- Leadership
- Customer Service
Certification
- In Progress
- Google Cybersecurity Professional Certificate
- Google IT Support Professional Certificate
- Completed
- Bank of America Digital Security Training
- Coding Introduction I & II
Technical Projects
- Threat Intelligence & OSINT Research Project
- Conducted threat monitoring and intelligence gathering using publicly available sources.
- Analyzed emerging threats, security incidents, and geopolitical events to assess organizational risk.
- Developed intelligence summaries and risk reports using structured analytical techniques.
- Cybersecurity Home Lab
- Built and maintained a virtual lab environment for learning cybersecurity concepts and security operations.
- Practiced network analysis, vulnerability assessment, and system hardening techniques.
- Developed hands-on experience troubleshooting Windows and networking environments.
Additional Areas of Interest
- Threat Hunting
- Security Monitoring
- Digital Forensics
- Cloud Security
- Vulnerability Management
- Risk Intelligence
Timeline
Security Operations Center (SOC) Analyst
Sunstates Security (Contracted with Ally Financial)
03.2025 - Current
Digital Ambassador
Bank of America
01.2023 - 07.2024
Project Manager
Eastside Community Network
06.2020 - 08.2022
Bachelor of Science - Information Technology
Eastern Michigan University