Shelli-Ann Hall
Bridgeport,CT
Summary
Proficient and caring nursing team member offering over 6 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
The Grimes Center Yale New Haven Health
08.2023 - Current
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans and policies.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Provided detailed reports to nurse on duty including sufficient information if follow-up action is necessary
- Conducts resident rounds, change and directs care for C.N.A's to nursing supervisor, physician and responsible parties.
- Followed all established nursing practices, facility policies and state laws when handling controlled drugs, admits, discharges, and resident transfers.
- Counseled nursing assistants, providing crucial knowledge and participating in employee evaluations to shift supervisor including recommending any necessary action needed.
Patient Service Associate
Northeast Medical Group Yale New Haven Health
08.2021 - 08.2023
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Adhered to HIPAA and infection control protocols ensuring a safe and clean environment for patients.
Front Desk Receptionist
Scarsdale Medical Group White Plains Hospital
11.2019 - 07.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services such as scheduling appointments, maintain and update patient records and accounts as well as utilizing EMR..
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Collected copays and process payments towards account balances.
Medical Receptionist
Access Physical Therapy & Wellness
11.2018 - 11.2019
- Utilized optimal customer service when scheduling appointments, doing evaluations, collecting copays and handling wellness store purchases.
- Created a positive environment when escorting patients to examining rooms and provided heat and cold packs when necessary.
- Operated a central telephone multi-line system while verifying insurance verifications, benefits and authorizations.
Recreation Assistant
The Bristal Assisted Living
06.2017 - 11.2018
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Assisted in leading organizing special events, resulting in increased community engagement and positivity.
Education
Licensed Practical Nursing Program
Lincoln Technical Institute - Shelton
Shelton, CT05.2023
Associate of Science - Health Sciences
SUNY Broome Community College
Binghamton, NY06.2014
Skills
- Pulse oximetry tracking
- Physical Assessment
- Health Education
- Patient Intake
- Clinical Documentation
- Family Communication
- HIPAA Compliance
- Wound Care
Certification
- Connecticut Practical Nursing License
- Basic Life Support Certificate in CPR and AED, American Heart Association
Timeline
Licensed Practical Nurse
The Grimes Center Yale New Haven Health
08.2023 - Current
Patient Service Associate
Northeast Medical Group Yale New Haven Health
08.2021 - 08.2023
Front Desk Receptionist
Scarsdale Medical Group White Plains Hospital
11.2019 - 07.2021
Medical Receptionist
Access Physical Therapy & Wellness
11.2018 - 11.2019
Recreation Assistant
The Bristal Assisted Living
06.2017 - 11.2018
Licensed Practical Nursing Program
Lincoln Technical Institute - Shelton
Associate of Science - Health Sciences
SUNY Broome Community College
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