Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dwayne Harris II

Maryland

Summary

Versatile and client-focused professional with a strong background in eyewear consulting, real estate, and in-home support services. As an Eyewear Consultant at MyEyeDr, I enhance the customer experience through expert product knowledge, precise prescription interpretation, insurance claim processing, and effective use of POS systems. Known for building strong client relationships and driving repeat business, I consistently deliver personalized service that increases customer satisfaction and loyalty.

In my role as a real estate consultant at INSIGHTDGM, I apply strategic thinking and interpersonal skills to connect clients with properties that align with their needs and financial goals. I support buyers and investors throughout the decision-making process, leveraging market insight, negotiation tactics, and a client-centered approach to close successful deals and expand network reach.

As an In-Home Support Specialist (IHSS), I provide compassionate, hands-on assistance and case management services to individuals with disabilities. This includes coordinating care plans, advocating for client needs, and facilitating access to essential resources and support systems. My role focuses on promoting independence, improving quality of life, and ensuring consistent, individualized care. These responsibilities have strengthened my empathy, attention to detail, organizational skills, and ability to multitask, core competencies that translate across all areas of my professional work. Hardworking and adaptable, I bring several years of cross-industry experience, a customer-first mindset, and a commitment to delivering positive, impactful experiences in all roles I embark on.

Overview

5
5
years of professional experience

Work History

Eyewear Consultant

MyEyeDr
California, MD
04.2025 - Current
  • Collaborated with optometrists or ophthalmologists when fitting lenses or frames.
  • Advised clients on current fashion trends in eyewear styles and colors.
  • Processed payments for purchases accurately utilizing point-of-sale systems.
  • Assisted customers in selecting frames that best fit their facial features and lifestyle.
  • Demonstrated the use of optical equipment such as lensometers and edging machines.
  • Conducted fittings for contact lenses and glasses according to manufacturer guidelines.
  • Explained product features, benefits, warranties and return policies to customers.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Provided customer service to eyewear shoppers, answering questions and addressing concerns.
  • Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
  • Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
  • Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
  • Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
  • Maintained records related to sales for store management.

Real Estate Consultant

INSIGHTDGM INVESTMENT & CONSULTING
10.2024 - Current
  • Use consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Led numerous graphic design projects to improve the company’s marketing and website experience.
  • Increase sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Stay knowledgeable on latest innovations and technological advancements through continuous training.
  • Respond to telephone and in-person requests for information.
  • Liaise between buyers and sellers to provide positive experiences for both parties.
  • Advertise client properties through websites, social media, and real estate guides.
  • Write listings detailing and professionally highlight property features to increase sales chances.
  • Generate leads for sales and rental properties through cold calls and referrals.
  • Educate clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Brand Associate

Old Navy
09.2023 - 04.2025
  • Process cashier transactions quickly and accurately, driving brand loyalty programs.
  • Assist with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Complete floor sets, filled floor, and rang up customers.
  • Execute signage and markdown processes to meet productivity and pricing standards.
  • Arrange new merchandise with signage and appealing displays to encourage customer sales.
  • Place styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Achieve daily sales goal by cross selling and promoting additional products and services.
  • Approach strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Track key performance indicators to measure success of campaigns.
  • Manage campaigns for various clients that consistently exceeded sales goals.
  • Generate reports to support development and implementation of marketing plans.

Sales Consultant

DGM Realty Investments & Consultants, LLC.
09.2020 - 10.2024
  • Answered phone calls, emails, and other requests, notifying brokers of important details.
  • Contacted and followed- up with pre-qualified leads to assess real estate wants and needs.
  • Assisted with open houses and broker events by scheduling, resourcing, and follow- up.
  • Utilized databases to keep track of customer records.
  • Data entry in the Customer Relationship Management (CRM) to inform real estate agents of client communications and developments.
  • Provided potential home buyers with information about the local housing market.
  • Offered suggestions to improve process workflow or enhance customer satisfaction.
  • Researched information about properties, communities, schools, and amenities to answer client questions.
  • Created and maintained spreadsheets to support real estate matters.
  • Coordinated efforts to negotiate property sales between buyer and seller, or listing agent, to achieve desired results.
  • Edited documents created by others to check for correct spelling and grammar, ensure that company format policies were followed, and recommended revisions.
  • Maintained marketing on social media platforms.

In Home Supports Specialist

Terri Barthany (Self-Directed Services)
Cleveland, OH
01.2021 - 06.2022
  • Assessed changes in the client's condition to determine if additional services are necessary.
  • Administered medications according to physician instructions while ensuring safety protocols were followed.
  • Coordinated transportation arrangements for medical appointments or other activities outside the home.
  • Performed light housekeeping tasks such as laundry, vacuuming, dusting, and mopping floors when needed.
  • Developed care plans for clients based on individual needs and preferences.
  • Ensured compliance with all federal and state regulations related to home healthcare services.
  • Scheduled appointments for medical tests or treatments for clients as needed.
  • Provided assistance with daily living activities such as bathing, dressing, meal preparation, and medication reminders.
  • Facilitated communication between family members and professional caregivers regarding important decisions concerning patient care.
  • Maintained confidentiality of all client information at all times per HIPAA guidelines.
  • Maintained accurate records of client progress notes and incident reports.
  • Attended regular meetings with supervisors to discuss progress notes, goals, objectives, and any issues related to patient care.
  • Documented care provided and submitted notes to supervisor.
  • Recognized emergency situations and implemented appropriate procedures.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Contributed to case reviews of client status and progress.

Brand Associate

Yogibo
Bethesda
09.2020 - 12.2020
  • Arranged and displayed merchandise to promote sales.
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Recognized and mitigated security risks and thefts.
  • Supported sales process in retail locations retention.
  • Utilized suggestive selling techniques to increase sales and customer satisfaction.
  • Maintained and organized workspaces to ensure efficient operations and customer experience.
  • Educated customers on loyalty programs, booting brand loyalty and customer retention.
  • Engaged customers, increased sales and enhanced loyalty through personalized service.

Education

Bachelor of Science - Social Science

University of Maryland Global Campus
Adelphi, MD
03.2026

Associates Degree - Social Science

Howard Community College
Columbia, MD
05.2024

Associates Degree - General Studies

Howard Community College
Columbia, MD
05.2023

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Basic Programming
  • Project Management
  • Social Media & Digital Marketing
  • Writing & Research
  • Communication (written & verbal skills, presentation abilities)
  • Collaboration & Teamwork (working effectively with diverse groups)
  • Problem-solving & Critical Thinking (Analyzing situations and making decisions)
  • Adaptability & Flexibility (handling change and learning quickly)
  • Time Management & Organization (meeting deadlines and prioritizing tasks)
  • Leadership & Initiative (Leading projects or taking on responsibilities)
  • Prescription interpretation
  • Insurance processing
  • Cleaning and sanitizing
  • POS software
  • Speech clarity
  • Customer service
  • Data analysis

Languages

English

Timeline

Eyewear Consultant

MyEyeDr
04.2025 - Current

Real Estate Consultant

INSIGHTDGM INVESTMENT & CONSULTING
10.2024 - Current

Brand Associate

Old Navy
09.2023 - 04.2025

In Home Supports Specialist

Terri Barthany (Self-Directed Services)
01.2021 - 06.2022

Sales Consultant

DGM Realty Investments & Consultants, LLC.
09.2020 - 10.2024

Brand Associate

Yogibo
09.2020 - 12.2020

Bachelor of Science - Social Science

University of Maryland Global Campus

Associates Degree - Social Science

Howard Community College

Associates Degree - General Studies

Howard Community College
Dwayne Harris II