Dwayne Haywood

Work History

Ariel West Condos

11.2007 - Current

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Contributed to a positive work environment by maintaining a professional demeanor at all times.
Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Trained new concierge staff, ensuring consistent high level of service across team.

JCC Association

07.1995 - 05.2018

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Provided exceptional administrative support to multiple departments, improving overall productivity and collaboration.
Coordinated office supply inventory management, ensuring timely restocking while staying within budget constraints.
Assisted in the training of new team members, ensuring thorough understanding of company policies and procedures.
Managed a high volume of phone calls and emails, directing inquiries to appropriate personnel for prompt resolution.
Streamlined office operations for increased efficiency through effective organization and time management skills.
Contributed to the successful completion of projects by coordinating resources and tracking progress against timelines.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

United States Navy Reserves

06.1999 - 06.2008

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.