Dwayne Henn

• Assist Passengers boarding the van
• Load passengers' luggage and personal property.
• Transport passengers to the airport.
• Vehicle safety inspection before departing.
• Clean and refuel vehicle at the end of run.
• Conducted regular vehicle inspections for maintenance and safety compliance.
• Managed luggage loading and unloading to optimize space and efficiency.
• Developed strategies to improve route efficiency and reduce travel time.
• Implemented process improvements that increased overall customer satisfaction ratings.
• Improved overall fleet performance by diligently reporting any mechanical issues or necessary repairs to management teams.
• Completed accurate records of trip logs, time sheets, incident reports, fuel receipts, and mileage sheets as required by company policies and procedures.
• Developed strong relationships with local hotels, businesses, and attractions by promoting shuttle services for their patrons.
• Increased safety standards by conducting thorough pre-trip vehicle inspections and maintaining a clean driving record.

• Transport Children to supervised family visits.
• Monitor Children's visit and prepare a detailed report of the visit.
• Submit a detailed report of family visits to child protective service.
• Conducted safety check of assigned vehicle prior to the start of shift.
• Maintain a detailed log of vehicles assigned at the start of shift.

Residential Program Specialist (I & II)

Oversaw treatment, security, and care of civilly committed sexually violent adults by developing and implementing treatment plans, redirecting inappropriate behaviors, and providing general guidance.
Supported treatment and management efforts by participating in counseling sessions and specialized therapy programs while collaborating effectively with diverse healthcare and case management teams.
Maintained effective operations by directing/scheduling activities, enforcing rules, evaluating/guiding subordinate staff, training employees, fostering cross-departmental collaboration, and inspecting resident rooms.
Ensured accuracy and unification by preparing, maintaining, and documenting case files.