Dwayne Howell
Brooklyn
Summary
Dynamic leader with proven expertise in operations management and employee development, honed at Spotless Junk Removal. Excelled in fostering high levels of employee engagement and customer satisfaction through effective communication and problem-solving skills. Demonstrated ability in inventory management and team building, ensuring operational excellence and reliability across roles.
Overview
4
4
years of professional experience
Work History
Supervisor Manager
Spotless Junk Removal
02.2022 - Current
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
Transport
Avis Car Rental
08.2022 - 12.2022
- Maintained accurate logs of hours worked, miles driven, and cargo information to comply with federal regulations.
- Developed strong relationships with clients, fostering trust and loyalty to the company''s services.
- Utilized advanced knowledge of local roads for efficient route planning in unfamiliar areas.
- Responded quickly to changing weather conditions or traffic patterns, ensuring on-time deliveries despite unforeseen circumstances.
Sales Associate
Home Depot
02.2021 - 10.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
South Shore
Brooklyn, NY06.2016
Skills
- Staff training and development
- Employee onboarding
- Operations management
- Inventory management
- Cargo loading and handling
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Team building
Timeline
Transport
Avis Car Rental
08.2022 - 12.2022
Supervisor Manager
Spotless Junk Removal
02.2022 - Current
Sales Associate
Home Depot
02.2021 - 10.2021
High School Diploma -
South Shore
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