Dwayne Johnson
East Stroudsburg,PA
Summary
Motivated Emerging Medical Assistant with strong problem-solving and teamwork skills. Adaptable and creative, committed to improving processes. Ready to contribute transferable skills in team leadership and project management to a dynamic healthcare environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Health Care Assistant
Private Duty Home Care
10.2024 - 09.2025
- Provided personal care and support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to prescribed regimens and safety protocols.
- Developed individualized care plans in collaboration with healthcare professionals to address client needs effectively.
- Monitored vital signs and reported changes in health status to medical personnel promptly for timely interventions.
- Advocated for client needs by coordinating with family members, healthcare providers, and community resources effectively.
Certified Clinical Medical Assistant
Atlantic Healthcare System Overlook Medical Center
05.2024 - 09.2024
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Patient Care Technician
St Peter Hospital
04.2023 - 05.2024
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Project Manager
NAVCO
03.2022 - 05.2023
- Identified plans and resources required to meet project goals and objectives
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance.
Service Coordinator Facilities
Forrest Solutions Company
09.2021 - 02.2022
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Managed caseload of up to 200 individuals and families
- Developed productive working relationships with churches, schools, government agencies and charitable organizations
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 80%
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Oversaw team of service professionals
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Freight Conductor
Conrail
04.2019 - 01.2020
- Inspected train in motion and stationary to determine proper functionality
- Communicated with train dispatchers to obtain and adjust directions
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern
- Communicated through various methods to conduct train movement
- Negotiated and directed train and rail cars movement.
Service Coordinator
Sander Mechanical
03.2018 - 09.2019
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Organized ongoing maintenance schedules to boost system performance
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Monitored work performance and quality to maintain standards
- Led team of up to 40 service technicians in field activities
- Maintained schedule of up to 200 service calls per day.
Service Coordinator
Asco Power
05.2018 - 09.2018
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
- Developed productive working relationships with churches, schools, government agencies and charitable organizations
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Coordinated and monitored service activities to confirm work met all requirements.
Insurance Claims Examiner
Social Services Union Local 371
11.2008 - 01.2012
- Responsible for verifying eligibility for dental and vision services provided to the union’s 25,000 employees
- Reviewed x-rays and other dental and vision documentation to ensure services performed were covered under the unions benefit plan
- Complied with HIPAA requirements to ensure sensitive information would not be disclosed
- Confirmed payments for services listed on dental and vision claims could be paid to the healthcare providers
- Sent communication to healthcare providers to indicate payment disposition
- Contacted employees to explain non-covered services and explain claim denials
- Assisted in managing receptionist duties including managing 20+ phone lines, greeting clients, sorting mail, opening mail office supplies, inventory, metering mail, sending and receiving FedEx, UPS mail packages
- Reduced processing time by implementing streamlined workflows for more efficient application reviews.
- Acted as a liaison between all departments to ensure proper communications and continuity of company practices and procedures
- Scheduled and organized agendas for all inter-departmental meetings.
- Assisted in the development of training materials, improving examiner knowledge and skillsets.
- Updated operational records or licensing information using computer terminals.
Education
Soft Skills Certification - Certified Clinical Medical Assistant 2024
Union County College
Cranford, NJ05.2024
High School Diploma -
Hillside High School
06.1986
Skills
- Staff Training
- Team Leadership
- Client Advocacy
- Conflict Management
- Quality Assurance and Control:
- Implementing efficient processes to streamline patient care and optimize clinical workflows
- HIPAA Compliance
- Vital Sign Monitoring
- Medical History Recording
- Medical Office Procedures
- Patient Scheduling
- Appointment Setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced turnaround time on lab results by 50%
- Collaborated with team of 30 in the development of Integrated Security
- Achieved by completing Project with accuracy and efficiency.
Certification
Soft Skills Certification, US. Marines, 1987-1990
Timeline
Home Health Care Assistant
Private Duty Home Care
10.2024 - 09.2025
Certified Clinical Medical Assistant
Atlantic Healthcare System Overlook Medical Center
05.2024 - 09.2024
Patient Care Technician
St Peter Hospital
04.2023 - 05.2024
Project Manager
NAVCO
03.2022 - 05.2023
Service Coordinator Facilities
Forrest Solutions Company
09.2021 - 02.2022
Freight Conductor
Conrail
04.2019 - 01.2020
Service Coordinator
Asco Power
05.2018 - 09.2018
Service Coordinator
Sander Mechanical
03.2018 - 09.2019
Insurance Claims Examiner
Social Services Union Local 371
11.2008 - 01.2012
High School Diploma -
Hillside High School
Soft Skills Certification - Certified Clinical Medical Assistant 2024
Union County College
Similar Profiles
Bianca DonersonBianca Donerson
Certified Nursing Assistant at Private Duty Home CareCertified Nursing Assistant at Private Duty Home Care
Jerome McCantsJerome McCants
Patient Care Assistant (PRN) at Private Duty Home CarePatient Care Assistant (PRN) at Private Duty Home Care
Myrtle AllenMyrtle Allen
Home Health Aide at Private Duty Home CareHome Health Aide at Private Duty Home Care
Nnemdia AndersonNnemdia Anderson
Domestic Relations Officer I at Court of Common Pleas, Lehigh CountyDomestic Relations Officer I at Court of Common Pleas, Lehigh County
Toluwaleyi AbbasToluwaleyi Abbas
Team Member at Dunkin' DonutsTeam Member at Dunkin' Donuts