Interests consist of the following:
- Traveling the world
- Cooking
- Playing sports
- Entertaining friends
- Family Time, and raising my daughter
Dwayne Knotts
Lake Nona,Florida
Summary
Dynamic and results oriented professional with a solid background in B2B telecommunication sales seeking to build and expand on my experience as a business sales consultant. Strongly committed to exceeding all expectations and incorporate my niche sales and determination to aid in diversifying any company's revenue stream.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hospitality,Midmarket Enterprise Sales
Spectrum Business
03.2022 - Current
- Assisted in business development and client acquisition for mid-market businesses to enhance account retention. Conduct market research to discover new opportunities within assigned territories and leveraged referral networks. Established new business connections through outreach strategies, including email campaigns and in-person cold calls to arrange meetings and support sales efforts.
- Coordinated meetings with sales engineers to identify technical requirements for business networks. Assisted in proposal and contract preparation through regular follow-up calls. Conducted daily discovery calls to support new account acquisition and achieve monthly targets. Maintained updated records in Salesforce and outreach platforms for effective follow-ups and sales analysis.
- Directed the development and execution of a comprehensive 12-week sales base camp training program.
- Secured comprehensive WAN and LAN training to expand market reach.
- Leveraged sales tools, including Outreach, Salesforce, and ZoomInfo, to enhance lead generation strategies.
- Facilitated sales support teams in managing survey contracts, proposals, and special pricing initiatives.
- Directed development of high-performing sales funnels, consistently exceeding monthly targets.
- Exhibited in-depth expertise in Spectrum Enterprise products and services, encompassing voice, data security, managed network, unified communications, and video solutions.
- Streamlined onboarding process, consistently meeting monthly quotas post-training completion.
- Exhibited leadership and collaboration by proactively supporting colleagues in achieving team objectives.
- Exceeded year-end closure for 2022 by achieving 132 percent of the sales quota.
- Assisted teams in delivering fiber security solutions for unified communications. Supported video WAN services to enhance connectivity. Aided in managing DDoS protection services to uphold network reliability.
Business to Business Account Executive
Spectrum Business
03.2020 - Current
- My responsibilities included routine day to day phone, field sales, in-person and virtual presentation to existing but primarily targeting non existing Spectrum customers with the objective of acquiring their services via voice, internet, phone, mobile and business continuity upgrades. Worked assigned territories as well as my own referral based and networking leads to build my diverse business pipeline to drive interest and revenue to achieve required monthly goals. My daily cadence consists of phone, email follow ups, monitoring, tracking of prior and new activity, routine daily phone call blitz, appointment scheduling via phone and email, in the field appointments, cold calling and in person consultation to qualified potential customers to secure new opportunities. Maintained, managed, monitored, coordinated all new orders for installation scheduling and completion of new service activation from order placement process flow to completion.
- Completed all necessary on-boarding training, product learning courses, and all training on company internal processes and systems required to be equipped, informed, and prepared to represent the Spectrum brand in offering Spectrums' video voice, data, and mobility services to the B2B market. Also achieved all quota requirements and new service connections during ramp up period as a new business sales executive during the challenging Covid period, re-opening phase and current.
- (Cable, Internet, Voice, Mobile, Business Continuity Upgrades)
Independent Sales Consultant
Customer Advocate
10.2008 - 03.2020
- Focus consists of aggressively targeting commercial businesses to negotiate service provider contracts offering voice, cloud, cable, and fiber services through various carriers such as VZB, AT&T, Ring-Central, Spectrums, etc. Worked diligently and responsibly in the development of new markets by building new relationships, creating solid market penetration resulting in maximum market share. Role demands a complete consultative approach as it relates to sales, upgrades, and the acquisition of new customer accounts by offering total solutions securing new term agreements and renewing expired ones. Traveled throughout several territories in building new pipeline of business. Instrumental in establishing a proven sales support platform, information research and analysis team that effectively supported sales engineers that aided them in meeting their monthly revenue objectives.
- Successfully generates 7k to 10k in new monthly re-occurring billing revenue.
- Negotiate primarily 3- and 7-year term agreements for select carriers.
- Market and consistently captures new business opportunities offering an array of telecommunication products and services.
- Work closely with provisioning and ordering group to ensure proper placement of new deals.
- Establish a fast-tracked pipeline of new customer accounts through aggressive marketing.
- Strategic research, planning and development of new sale acquisitions.
- Identity client's operational inefficiencies and recommend viable new telco solutions.
- Excellent product analysis, product positioning and aggressive sales penetration in saturated (east, mid-west, southwest, west) markets.
- Coordination and development of new product and service strategy in up-selling new core and growth product line solutions
- Successfully market and target in less tapped, underserved regions offering robust solutions, securing new opportunities.
- Proven history as an initiative-taker, innovative thinker, team builder with the positive energy to succeed through email, tele-sales, and consultative marketing.
- (Technology Upgrades)
Account Executive
Birns Communications
01.2000 - 09.2008
- Focused consisted of selling Verizon products and services to small, mid-tier and large businesses. Primarily responsible for positioning value added voice, data solutions, and hardware systems that reduced monthly cost for a qualified business customer. I consistently generated new added Verizon business revenue and retained current Verizon market share by incorporating an aggressive niche sales approach selling voice and data service upgrades. Through aggressive cold calling and telemarketing, I was able to build a solid client pipeline that allowed me to achieve consistent rewarding results. In addition, I was also very proactive in the recruitment and skill- set development of seasoned and inexperienced sales reps which resulted in a 200% increase in company-wide revenue flow.
- Consistently ranked as company TOP 20 performer in monthly revenue acquisition
- Led recruitment, development, and training initiatives.
- Responsible for shifting company's focus to Verizon's Business growth (fractional T1, integrated T1) product line and new bundled fiber services in select markets from NY and Tri-state to California and Texas.
- Streamlined, developed, and built out new business in out of franchise and in franchise territories.
- Traveled continuously, routinely to drive new revenue stream.
- Secured and maintained solid client relationships.
- Up-sold new products and services to establish new accounts resulting in extended 60 to 85-month service contract agreements.
Education
B.S. - Business Marketing
Long Island University, School of Business
01.1996
Skills
- Power Point, Microsoft Office Suite, XP, Windows 2008/2010 Vista, Word, Excel
Certification
- Certified (Nynex) Verizon Agent, 2000
- VZB certification completed.
- AT&T certification completed.
- Ring Central certification completed (UCASS)
Interests
Timeline
Hospitality,Midmarket Enterprise Sales
Spectrum Business
03.2022 - Current
Business to Business Account Executive
Spectrum Business
03.2020 - Current
Independent Sales Consultant
Customer Advocate
10.2008 - 03.2020
Account Executive
Birns Communications
01.2000 - 09.2008
B.S. - Business Marketing
Long Island University, School of Business