Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

DWAYNE LASHLEY

Newark,NJ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Advisor

KIA OF RIVERDALE
RIVERDALE, NJ
01.2022 - 07.2024
  • Resolved customer complaints in an efficient and courteous manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Maintained records of customer interactions and transactions.
  • Upsold additional products or services when appropriate.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Prepared invoices for services rendered and collected payments from customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Service Advisor

HUDSON KIA
JERSEY CITY, NJ
08.2014 - 03.2020
  • Resolved customer complaints in an efficient and courteous manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Upsold additional products or services when appropriate.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Prepared invoices for services rendered and collected payments from customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Custodian

Riverside Church
JERSEY CITY, NJ
09.2013 - 10.2014
  • Recycling materials whenever possible in accordance with company policy and local disposal regulations.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
  • Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
  • Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.

Construction Foreman

Local 32
HIGHLAND PARK, NJ
11.2004 - 12.2011
  • Maintained records such as daily time sheets, material orders, project costs and contractor information.
  • Prepared weekly reports detailing progress made on each project along with any potential problems that may arise.
  • Directed workers in proper techniques for installation or repair of structures according to blueprints or specifications.
  • Enforced safety rules at all times to reduce workplace hazards for both employees and visitors.
  • Developed work plans, assigned tasks and monitored progress to ensure timely completion of projects within budget.
  • Controlled inventory levels by tracking usage rates against established goals and objectives.
  • Coordinated with other trades on-site for efficient scheduling of materials delivery, labor force and equipment requirements.
  • Provided leadership by motivating crew members while maintaining a safe working environment.
  • Organized the storage of supplies, tools and equipment used in the course of construction activities.

Stocker

COSTCO
UNION , NJ
07.2005 - 05.2007
  • Monitored expiration dates of perishable items to ensure freshness.
  • Sorted returned merchandise for restocking or disposal.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Provided customer service by answering questions about product location, price and availability.
  • Arranged merchandise in an attractive manner to promote sales.
  • Removed outdated products from shelves in accordance with company policy.
  • Stocked shelves with newly arrived products.
  • Replenished items to maintain stock availability.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.

Education

High School Diploma -

Essex County College
Newark, NJ
06-2004

Skills

  • Repairs Scheduling
  • Quality Control
  • Computer Skills
  • Customer Retention
  • Data Entry
  • Service Estimates
  • Service Recommendations
  • Service Order Flow
  • Product Training
  • Team Management
  • Friendly, Positive Attitude
  • Teamwork and Collaboration

Accomplishments

KIA Service Consultant (Promise to Care) 2018 Top Service Consultant for Service Customer Satisfaction.

Affiliations

Food Bank Distribution

Certification

Certificate of Achievement

KIA EV/Hybrid Certification 2022-2023

References

References available upon request.

Timeline

Service Advisor

KIA OF RIVERDALE
01.2022 - 07.2024

Service Advisor

HUDSON KIA
08.2014 - 03.2020

Custodian

Riverside Church
09.2013 - 10.2014

Stocker

COSTCO
07.2005 - 05.2007

Construction Foreman

Local 32
11.2004 - 12.2011

High School Diploma -

Essex County College

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DWAYNE LASHLEY