Dwayne Livingston

• Directed daily site operations, ensuring smooth vehicle flow and consistent service standards.
• Supervised team performance, coached staff, and reinforced customer service expectations.
• Monitored wash equipment, identified maintenance issues, and coordinated timely repairs.
• Enforced safety procedures and compliance standards across all work areas.
• Improved team productivity with targeted coaching and performance monitoring.
• Managed site logistics to minimize disruptions and maintain clean and safe work environment.

• Oversaw division level managers across operations, sales, finance, human resources, safety, and compliance in a matrix management environment.
• Implemented process improvements to enhance organizational culture and optimize procedures, supporting company evolution and growth.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Monitored and advanced productivity KPIs to align with key business goals and objectives.

Served in interim GM responsibilities for 9 months during Covid, enabling KPI gains across all 7 profit centers for a multi-million-dollar annual corporation.

• Directed multi-site operations, ensuring consistent execution of sales, service, and compliance standards.

• Evaluated store performance, identifying process gaps and implementing corrective action plans.

• Motivated team members to exceed objectives by setting clear goals, tracking daily performance, and implementing targeted improvement strategies.

• Collaborated with territory, regional, and strategic managers for daily support and strategic account planning.

• Revamped company website to feature current deals and product packages, enhancing customer engagement.
• Delivered personalized customer service to address individual needs and inquiries, fostering customer loyalty.
• Trained the sales staff on company procedures and salesmanship.
• Responded to internet inquiries and phone calls in a timely manner.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

• Motivated team members to exceed objectives by setting clear goals, tracking daily performance, and implementing targeted improvement strategies.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
• Maintained extensive knowledge of company products and services.
• Reinvented how team interacts with prospective clients by developing innovative and creative sales presentation steps to road to the sale.

• Trained and coached new sales associates to enhance their performance and customer engagement.
• Delivered exceptional care and attention to repeat customers, fostering loyalty and repeat business.
• Wrote, negotiated and finalized sales contracts.
• Executed up-selling strategies by recommending accessories and complementary purchases to increase overall sales.