Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Long

Mooresville,NC

Summary

Eager candidate seeking to join the Testing Management and Certification , Transformation, Initiatives, and Process office. Qualifications include, achieving exceptional outcomes at Bank Of America as Senior Service Advisor in Global Technology and Operations Technical Service, excelling in operations management and fostering robust internal communications. I have a proven record to be dedicated , driven, and detail oriented which are all critical skills in this role. I take time to efficiently problem solve and research to provide our clients detailed resolutions including anticipating additional needs they may have. I have responsibility for the Technical box including creating and maintaining partnerships with our scanner order vendor Fiserv, and reaching out to our RDSO product teams. I currently act as liaison between the RDSO Technology Team and CashPro Online. I maintain a willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.

Overview

9
9
years of professional experience

Work History

Advisor in Global Technology and Operations, AVP

Bank Of America
09.2015 - Current
  • Provided our clients detailed troubleshooting to complex computer and scanner hardware related malfunction or configuration.
  • Completed training on all CashPro Apps and platforms to provide our clients comprehensive support for all CashPro products.
  • Management of the Technical Services Email portal which provides internal and external clients support for Remote Deposit, Image Drop – Image Onsite, and Image CashLetter problem resolution.
  • Lead biweekly team meetings to provide colleagues updates and changes related to supporting our clients.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
  • Developed and maintained strong relationships with internal and external clients, resulting in strengthened opportunities to achieve team metrics and company goals.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

No Degree - Business Economics

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Internal Communications
  • Administrative Support
  • Technical Support
  • Customer Service
  • Research abilities
  • Client Engagement
  • Compliance requirements
  • Problem-Solving

Timeline

Advisor in Global Technology and Operations, AVP

Bank Of America
09.2015 - Current

No Degree - Business Economics

University of North Carolina At Charlotte
Dwayne Long