Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Dwayne McDougle

Denver,CO

Summary

Adept Engineer Technician with a proven track record at Comcast, showcasing exceptional troubleshooting and customer service skills. Excelled in resolving complex IP video feed issues and providing critical support across various systems, demonstrating strong computer proficiency and organizational abilities. Achieved significant improvements in operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Amazon Sort Center

Amazon
Thorton, CO
09.2023 - Current
  • Pack customer orders.
  • I was trained to do the sort-side operations (induct and rebin).
  • I was trained to learn SLAM operations.

Engineer Technician

Comcast
Denver, CO
08.2014 - 12.2024
  • Work reported issues related to IP delivery of video feeds from various providers.
  • Worked on tickets related to legacy and IP VOD assets that failed. Monitored processing through various systems to become available to customers. Escalated to various teams when needed.
  • Worked on issues reported by partners related to the ENTOS internet cable-based system, including apps, VOD, and IP. Partners included Foxtel, Rogers, Videotron, and Cox.
  • Received tickets related to the Comcast X1 cable system, including nationally provided channels, VOD, and other entertainment options.
  • Monitored and worked with team members in India, who took incoming tickets to triage. Worked in a second-level role to provide training and guidance on issues reported.
  • Other tasks and training as asked by the manager.

Education

Bachelor of Science - Business Management

University of Phoenix
Denver, CO

Skills

  • Computer Skills
  • Customer Service
  • Organization and Time Management
  • Multitasking Abilities
  • Critical Thinking
  • Troubleshooting
  • Basic Math
  • MS Word, Excel, and Outlook

Affiliations

  • I have three dogs, so I spend a lot of time outside, hiking, biking, and in the summer, in the water
  • I volunteer at non-profits when I have the opportunity and time to do so
  • I love camping and try to spend as much of the summer as possible venturing to different spots in the mountains and around Colorado

Timeline

Amazon Sort Center

Amazon
09.2023 - Current

Engineer Technician

Comcast
08.2014 - 12.2024

Bachelor of Science - Business Management

University of Phoenix

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Dwayne McDougle