Dwayne McDuffie
Milton,United States
Summary
Certified Emergency Medical Technician with a strong educational foundation and over four years of hands-on experience in emergency services, skilled in swiftly assessing medical situations and delivering effective solutions. Proven success as a Human Resource NCO and Army Reserve Administrator, enhancing operational efficiency and fostering collaborative relationships with key stakeholders to achieve organizational objectives. Detail-oriented Human Resources Specialist with eight years of expertise in planning, multitasking, and executing program initiatives. Dedicated Signal Soldier with over 23 years in the Communications Field, recognized for exceptional problem resolution skills and a commitment to improving customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
GMR, Lifeguard Ambulance Service
MIlton, FL
02.2022 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Responded promptly to emergency calls, assessing patient needs and providing critical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
EMT- Field Training Officer
GMR, Lifeguard Ambulance Service
Milton, FL
03.2026 - Current
- Administered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
- Collaborated with healthcare teams to facilitate effective patient transport and handoff procedures.
- Conducted thorough assessments of patients' conditions to determine appropriate treatment plans.
- Trained and mentored junior EMTs on best practices and emergency response protocols.
- Certified EVOC instructor
Combat Communication Specialist
Department Of The Army
11.2002 - 01.2026
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Installed and maintained systems and analyzed users' needs.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Set up network profiles, security permissions and file sharing systems.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to Army missions
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Communicated regularly with customers concerning data exchange and technology integration.
Army Reserve Administrator
Department Of Defense- Army
04.2014 - 06.2025
- Monitored and evaluated employee job performance to uphold organizational standards and compliance.
- Managed administrative operations to ensure compliance with regulatory standards and policies.
- Administered accurate payroll data entry and processing for 50 employees, adhering to established army guidelines and regulations.
- Managed payroll and benefits programs to minimize financial discrepancies and enhance employee satisfaction.
- Coordinated logistics for training programs, enhancing operational readiness across various units.
- Facilitated effective staff meetings and events to enhance team collaboration and communication.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Executed comprehensive leave calculation tracking through meticulously organized spreadsheets.
- Oversaw the organization and safeguarding of patient records in accordance with established security protocols.
- Implemented confidentiality protocols to uphold privacy standards and secure client information.
Human Resource NCO
Department Of The Army
Ft. Bragg, NC
07.2018 - 10.2019
- Evaluated and prepared reports and data on strength of personnel and established duty assignments of enlisted personnel.
- Reviewed legal documentation and recommended appropriate actions or forwarded to higher headquarters for resolution.
- Oversaw screening of senior enlisted and officer promotion boards and monitored and processed personnel actions.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Kept abreast of implementation of new policy statements, regulations and directives issued by higher headquarters for administrative and personnel activities.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Streamlined HR efficiencies, coordinated new Soldiers in-processing and provided onboarding and training for six new Soldiers
Human Resource Specialist
Department Of Defense- Army
Ft. Dix, NJ
06.2016 - 04.2017
- Special Actions Branch provides customer support for over 40,000 Soldier’s and is responsible for providing centralized management of select personnel actions and programs that are highly sensitive in nature for a 13 state geographical region IAW regulations, directives and polices.
- Demonstrate knowledge of Privacy Act/Freedom of Information Act by not compromising release of information to unauthorized parties.
- Maintained the standard of submitting all military awards to the Commanding General within 3 days of the board, Processed 30 Welcome Home Citizen Warrior Requests.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Handled 20 calls per day to address customer inquiries and concerns.
Education
High School Diploma -
Milton High School
Milton, FL06.2004
No Degree - EMS
Pensacola State College
Pensacola, FLSkills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- EVOC Instructor
- Emergency management
Accomplishments
- Served in Iraq and Afghanistan with no loss of any Soldiers or equipment
- Honorably served in the Army Reserves for 23 years, Retired January 2026
- 17 years of service with the fire service
Certification
EMT - Certified Emergency Medical Technician
Timeline
EMT- Field Training Officer
GMR, Lifeguard Ambulance Service
03.2026 - Current
Emergency Medical Technician
GMR, Lifeguard Ambulance Service
02.2022 - Current
Human Resource NCO
Department Of The Army
07.2018 - 10.2019
Human Resource Specialist
Department Of Defense- Army
06.2016 - 04.2017
Army Reserve Administrator
Department Of Defense- Army
04.2014 - 06.2025
Combat Communication Specialist
Department Of The Army
11.2002 - 01.2026
No Degree - EMS
Pensacola State College
High School Diploma -
Milton High School
Software
Microsoft Office Applications
Adobe
Personal Information
Title: Emergency Medical Technician