Dwayne Mock
Frostburg,MD
Summary
Highly organized, dedicated, and inquisitive professional with a strong background in project management, business analysis, and data analysis. Seeking a full-time position as a Project Manager, Business Analyst, or Data Analyst to contribute as a productive and collaborative team member. Committed to leveraging skills and expertise to drive successful project outcomes and deliver valuable insights for business growth.
Overview
34
34
years of professional experience
Work History
Business Manager/Co-owner/Site Construction Lead/Contractor Manager
NorthePointe, LLC
Grantsville, MD
01.2016 - 01.2025
- Negotiated a 226% settlement increase (from the initial offer) in fair value by communicating data analysis of regional property valuations and sales with the State of Maryland Eminent Domain claim
- Completed capital projects of new roofing system, removal, and installation of new site asphalt parking lot, as well as installation of client’s new laboratory suite at the new site during the first year
- Managed site, construction projects, lease contracts, business finances, and site maintenance
- Implemented a centralized marketing strategy that expanded uptake by 200% during the first two years
- Leased three of the six commercial units in the first nine months of operations and retained these customers through the pandemic for three years
- Completed renovation of four out of six units in the first fifteen months
- Completed HVAC, electrical, and construction upgrades to renovate the final suite for a new client and completed roofing inspection, leak correction, and parking lot asphalt maintenance during 2024
- Manage contractors for suite construction, facility maintenance, and grounds upkeep (mowing, snow removal); maintain and repair building systems, including plumbing, electrical, HVAC, and structural components; ensure the functionality and safety of a facility through routine inspections, preventative maintenance, and repairs when needed; and perform carpentry, painting, electrical work, and building exteriors
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Increased market share by identifying and capitalizing on emerging market trends.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
Senior Quality Associate
Mylan Pharmaceuticals, Mfg
Morgantown, WV
01.2015 - 01.2016
- Managed quality & compliance oversight of current good manufacturing practices at the site
- Steered backlog reduction efforts by completing all overdue trend assessments (50 overdue) during the first five months and reduced the total number of open trends from 74 to 25 (a 68% reduction)
- Managed efforts to increase adherence to end-of-month deadlines/commitments by using routine metrics, dashboards, and Excel tracking spreadsheets (33% advancement in the first several months)
- Created/deployed a multi-user Excel spreadsheet tool for tracking suspended batch records
- This tool monitored completion dates/status to ensure consistent Work-In-Progress (20% augmentation)
- Attained an 18% decrease in SOP workflow cycle times by improving communications and awareness of critical SOP reviews when coordinated in Documentum as Quality Team SOP Coordinator
- Initiated data mining, preparation, cleansing, and analysis of data sets and generated technical charts and data synopsis by setting up a metrics and data summary dashboard with visualizations for the quality and production management weekly review meetings
- Evaluated/approved corrective/preventive actions and effectiveness checks and conducted system reviews of root cause investigations for several hundred open investigations during the first six months
- Reduced defect rates with rigorous inspection protocols, ensuring all products met established standards.
- Enhanced customer satisfaction through regular monitoring of product performance and addressing concerns promptly.
- Ensured compliance with regulatory requirements by staying informed about changes in legislation and updating company policies accordingly.
- Collaborated with cross-functional teams to identify areas needing improvement, resulting in a more consistent product output.
- Served as a key liaison between the quality department and other functional areas within the company, facilitating effective communication on all matters related to product quality and performance.
- Streamlined processes for increased efficiency by conducting thorough audits of current systems and recommending improvements.
- Conducted periodic reviews of quality assurance tools and equipment, identifying opportunities to upgrade or replace outdated technology for enhanced performance.
- Provided guidance to junior team members during complex problem-solving exercises, cultivating a supportive work environment that encouraged professional development.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
Project Manager/General Contractor/Materials Manager/Co-Owner
Kids Corner, LLC; HillTop Center, LLC
Grantsville, MD
01.2010 - 01.2015
- Served as Project Manager/General Contractor, managing contractors and materials to minimize costs for 4,800 sq ft home construction project
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Oversaw site preparation, design, permitting, and planning
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Completed demolition of old site structure and obtained contractor to dispose of rubble and begin foundation excavation/drainage layout/plumbing setup before concrete pour
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Set PEX heating components for in-slab radiant heating design and prepared pressure testing with the contractor
- Obtained contractor for concrete pour and oversaw complete concrete pour
- Requested, obtained, and negotiated contractor quotes for framing, flooring, plumbing, HVAC, masonry, roofing, exterior finishing, interior finishing, stairwells, waterproofing, interior finishing, electrical, etc…
- Procured all building material requests and oversaw storage, use, and installation of all supplied products for variances, damage during shipment, craftsmanship, and quality
- Scheduled meetings, communicated, and negotiated as needed with local officials to complete and obtain all site permitting and inspections before beginning construction, during construction reviews (rough-ins of plumbing and electrical), as well as all final inspection approvals
- Implemented a centralized marketing strategy that expanded uptake by 200% during the first two years
- Leased three of the six commercial units in the first nine months of operations and retained these customers through the pandemic for three years
- Completed renovation of four out of six units in the first fifteen months
- Completed HVAC, electrical, and construction upgrades to renovate the final suite for a new client and completed roofing inspection, leak correction, and parking lot asphalt maintenance during 2024
- Managed contractors for facility maintenance and grounds upkeep (mowing, snow removal); maintained and repaired building systems, including plumbing, electrical, HVAC, and structural components; ensured the functionality and safety of a facility through routine inspections, preventative maintenance, and repairs when needed; and perform carpentry, painting, electrical work, and building exteriors
Senior Quality Associate
Eli Lilly and Company
Indianapolis, IN
01.2001 - 01.2009
- Managed quality & compliance oversight of current good manufacturing practices for two control areas in the biosynthetic insulin manufacturing process
- Designed and executed Excel macros for routine metrics and process monitoring
- Data was joined, merged, and extracted using T-SQL, macros were used to automate data transformation (cleanse, normalize, and transform the data in a consistent, reproducible, and error-free scientific manner that enabled analytics to be conducted on the data), resulting in cost savings of $150,000+ over two years, a 50% reduction in reporting cycle times, eliminated reporting defects, and streamlined data integrity
- Developed BI dashboards and other visualization tools providing a pathway for Senior Managers and Directors to measure/monitor work processes/routine operational information (metrics, dashboards, and ad hoc reports) for Senior Managers (weekly) & Directors (monthly), increasing overall facility efficiencies by 30% during tenure
- Worked closely with site management to monitor performance and drive business improvements through various Six Sigma projects; overall site reductions were 5 million dollars in year-over-year reduced expenses (personally involved in seven projects resulting in over 1 million dollars of expense reductions)
- Assisted in developing quality objectives for manufacturing to meet business goals by initiating integrated and sustainable quality systems at the site
- Incorporated Six Sigma/LEAN theory to reduce variation, waste, and cycle times by developing tools to quantify, measure, and monitor processes for defect reduction (74% site reduction over three years)
- Expedited investigations, providing root cause conclusions and recommendations for thousands of investigations, eased reoccurring site variances by 40% during the first two years
- Directed the workroom for internal audits, EU, FDA, and Japanese inspections, facilitating requested documentation retrieval and significantly optimizing overall inspection readiness by 50%
- Developed/applied annual quality objectives/site financials with managers to meet business goals for several years, resulting in reduced expenditures and increased profitability by 12% annually
- Assisted in business planning and led annual budget reviews for the Quality team
- Instructed training for several hundred site personnel as a Trackwise Superuser during the new system implementation in a five-month compressed schedule
- Reduced defect rates with rigorous inspection protocols, ensuring all products met established standards.
- Enhanced customer satisfaction through regular monitoring of product performance and addressing concerns promptly.
- Ensured compliance with regulatory requirements by staying informed about changes in legislation and updating company policies accordingly.
- Championed the implementation of Six Sigma methodologies, leading to significant process optimizations and cost reductions.
- Conducted root cause analyses on recurring issues, identifying solutions that prevented future occurrences.
- Maintained up-to-date knowledge of industry best practices, incorporating them into existing workflows for improved performance.
- Collaborated with cross-functional teams to identify areas needing improvement, resulting in a more consistent product output.
- Served as a key liaison between the quality department and other functional areas within the company, facilitating effective communication on all matters related to product quality and performance.
- Streamlined processes for increased efficiency by conducting thorough audits of current systems and recommending improvements.
- Provided guidance to junior team members during complex problem-solving exercises, cultivating a supportive work environment that encouraged professional development.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Conducted investigations into questionable test results.
Quality Assurance Project Manager
Tetra Tech EMI
San Diego, CA
01.2000 - 01.2001
- Managed and facilitated comprehensive QA/QC reviews of work plans for the Navy CLEAN II contract, resulting in a contract award of over five million dollars the following year
- Secured over $200,000 of additional work orders during the first four months as client liaison
- Arranged to secure a $50,000 contract task order with the United States Air Force Miramar Base for conducting Air Emissions Inventory while serving as Project Leader
- Mentored junior team members, increasing their knowledge and skills in quality assurance best practices.
- Evaluated existing tools and technologies used within the department, recommending updates or replacements as needed to maintain a competitive edge in the industry continually.
- Led cross-functional teams for successful project completion, ensuring timely delivery of high-quality products.
- Ensured regulatory compliance of products by staying informed about industry standards and incorporating them into QA practices.
- Collaborated with stakeholders to establish project objectives, aligning QA activities to meet those goals effectively.
- Managed risk efficiently through careful identification, tracking, and mitigation efforts throughout each project lifecycle.
- Enhanced team collaboration with regular communication, fostering a positive work environment conducive to high performance.
Operations Manager
North Wind Environmental
Yuma, AZ
01.1999 - 01.2000
- Negotiated an additional $300,000 in contract task orders during the first two months
- Managed a multi-discipline, multi-project, cost-reimbursable contract team with a one-million-dollar budget for 14 projects involving five project managers from 3 satellite offices and 7 full-time technical personnel at the Yuma Proving Grounds
- Administered client liaisons, teaming arrangements, and maintenance of systems/processes to develop and sustain business in the Southwest region of the United States
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Monitored staff organization and suggested improvements to daily functionality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Regulatory Affairs Specialist – R&D and Mfg
The Valspar Corporation
Pittsburgh, PA
01.1997 - 01.1999
- Managed routine regulatory compliance issues and waste disposal safety for the site
- Completed all necessary regulatory filings on behalf of the company
- Maintained high standards of quality assurance throughout the product development process
- Managed product registration process with regulatory agencies
- Maintained accurate and up-to-date compliance documentation
- Ensured compliance with FDA regulations by conducting thorough assessments and audits
- Conducted risk assessments to identify and mitigate potential hazards
- Productively organized site technology transfer, regulatory compliance, and site closure of R&D lab/production plant in Waukegan, Illinois; part of a major acquisition site closure within one year
- Supervised the supply coordinator's day-to-day activities and implemented a safer and less time-consuming waste disposal plan, increasing safe disposal operations by 60% and decreasing workload by 25%
- Ensured compliance with FDA regulations for master formulas and confirmed that 100% of coatings used in production each year were archived appropriately and in totality
- Established/published a quarterly regulatory newsletter, which significantly enriched awareness of the highlighted issues focused on health and safety, environmental, and coating industry regulation
- Prioritized TSCA PMN/Polymer Exemptions & Canadian Health Notifications, allowing production to implement polymer use in manufactured goods within an improved six-month timeframe
- Oversaw and spoke on behalf of the Technical Department during compliance audits, which resulted in only a few minor findings by PADEP for improving stormwater runoff, and ACH noted no issues
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Recommended improvements to processes.
- Conducted thorough audits to identify areas of improvement and implement corrective actions for regulatory compliance.
- Facilitated productive communication between company management and regulatory agencies, fostering positive relationships.
- Prepared and submitted regulatory file applications and supporting documentation.
- Provided training to colleagues on regulatory requirements, resulting in increased awareness and overall compliance within the organization.
- Maintained and archived regulatory paperwork.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Collaborated with cross-functional teams to develop risk mitigation strategies, reducing potential non-compliance issues.
Project Manager
Brown & Root
Albuquerque, NM
01.1991 - 01.1997
- Served as project leader for requests for proposals, fee schedules, and technical reports and controlled the budget for the facility surveys of nearly $1 million
- I have secured over $700,000 in additional task orders as a project manager
- Managed/coordinated over 200 U.S
- Postal Service facilities’ asbestos survey task orders as client liaison
- Launched statistical study of site data utilizing linear regression to derive cost schedules
- This data guaranteed submissions were well-balanced between labor and overall pricing
- This brought about a 70% increase in successful task order awards in the following two years
- As the field team leader, primary inspector, and senior technical report editor, coordinated field activities, supervised asbestos inspections, and submitted findings and recommendations to the client
- Attention to these details provided a 70% increase in winning task order awards in the following two years
- Supported investigations at more than 300 different facilities across the nation for the U.S
- Department of Defense (DOD), U.S
- Department of Energy (DOE), and industrial clients in six years, providing completion of data validation, risk assessments, asbestos inspections, and work plan reviews to meet contractual requirements leading to additional contract awards year over year during my tenure
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
Education
Professional Science Masters - Cybersecurity
PennWest University
California, PA02.2025
Master of Science - Data Science and Analytics
Penn West University
California, PA02.2025
MBA - Applied Management
Indiana Wesleyan University
Marion, Indiana12.2008
Bachelor of Science - Chemistry
Waynesburg University
Waynesburg, PA12.1990
Skills
- Power BI (data analysis, visualizations, dashboards)
- Excel (v-lookup, h-lookup, pivot tables, macros)
- SAS (data cleaning, imputing missing values, macro variables, pipelines, visualizations)
- T-SQL
- Python
- Tableau
- Java
- Visual Basic
- Data Visualization
- Data Processing
- Metrics (Key Performance Indicators and Quality Metrics)
- Forecasting
- Problem Solving
- LEAN Six Sigma
- DMAIC
- Visual Studio
- Data Mining
- Statistics
- Project Management
- Research
- Root Cause Analysis
- Regression Analysis
- Data Collection
- Data Cleaning
- Data Transformation
Timeline
Business Manager/Co-owner/Site Construction Lead/Contractor Manager
NorthePointe, LLC
01.2016 - 01.2025
Senior Quality Associate
Mylan Pharmaceuticals, Mfg
01.2015 - 01.2016
Project Manager/General Contractor/Materials Manager/Co-Owner
Kids Corner, LLC; HillTop Center, LLC
01.2010 - 01.2015
Senior Quality Associate
Eli Lilly and Company
01.2001 - 01.2009
Quality Assurance Project Manager
Tetra Tech EMI
01.2000 - 01.2001
Operations Manager
North Wind Environmental
01.1999 - 01.2000
Regulatory Affairs Specialist – R&D and Mfg
The Valspar Corporation
01.1997 - 01.1999
Project Manager
Brown & Root
01.1991 - 01.1997
Professional Science Masters - Cybersecurity
PennWest University
Master of Science - Data Science and Analytics
Penn West University
MBA - Applied Management
Indiana Wesleyan University
Bachelor of Science - Chemistry
Waynesburg University
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