Dwayne Nichols
Chicago,United States
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
General Production Laborer
Land O Frost
Chicago, IL
10.2020 - 07.2024
- Performed regular cleaning duties in the production facility, including sweeping floors and emptying trash bins.
- Loaded material onto conveyor belts for transport through various stages of production process.
- Assembled boxes and other packaging materials for product shipment.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
Recreations
Chicago State university
Chicago, IL
09.2019 - 12.2019
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
IT Help Desk
Chicago state university
Chicago, IL
10.2016 - 06.2019
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
Accounts Payable Clerk
Chicago State University
Chicago, IL
09.2015 - 02.2016
- Monitored loans and accounts payable to confirm payments are current.
- Worked with purchasing group to resolve purchase order matching issues.
- Prepared and processed payroll.
- Entered data into accounting system to maintain accurate financial records.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Prepared checks for payment of vendor invoices on a timely basis.
Computer Lab Monitor
Olive-Harvey College
, IL
10.2013 - 05.2014
- Install new software applications and updates as needed.
- Made sure all rules and regulations were followed during the work ours of the computer lab. Loaded the printers with paper when needed. Assisted students with printing documents helping them load money onto their cards.
Education
Bachelor of Science - Management Information Systems
Chicago State University
Chicago, IL12-2019
Associate of Arts - Business Administration
Olive-Harvey College
Chicago05-2015
Skills
- Administration maintaining files records
- Customer service empathy, Problem-solving, communication verbal and written, conflict resolution
- Data entry critical thinking summarization skills understanding of basic software
- Microsoft office word excel powerpoint outlook
- Cleaning sweeping mopping vacuuming disinfecting
- Call center product knowledge able to answer questions about the products and services the company offers multi-tasking customer focus Inbound and Outbound calling
Timeline
General Production Laborer
Land O Frost
10.2020 - 07.2024
Recreations
Chicago State university
09.2019 - 12.2019
IT Help Desk
Chicago state university
10.2016 - 06.2019
Accounts Payable Clerk
Chicago State University
09.2015 - 02.2016
Computer Lab Monitor
Olive-Harvey College
10.2013 - 05.2014
Bachelor of Science - Management Information Systems
Chicago State University
Associate of Arts - Business Administration
Olive-Harvey College