Dwayne Parchment
Roxbury,MA
Summary
Results-focused Sales Executive skilled in customer relationship management and sales strategy development. Enhances customer loyalty and drives repeat business through effective product presentations. Experienced in equipment maintenance and technical troubleshooting, collaborating with teams to resolve issues while ensuring high customer satisfaction. Adapts quickly to new technologies, delivering efficient solutions and improving operational efficiency through proactive maintenance strategies.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Technician
Simnet solutions
Negril, Westmoreland
02.2016 - 07.2018
- Performed routine inspections, ensuring equipment compliance and optimal functionality.
- Replaced defective components to maintain operational integrity.
- Utilized various hand tools, including soldering irons and wire strippers, for repairs.
- Collaborated with team members to troubleshoot and resolve technical issues, enhancing team response time.
- Managed quality control processes, maintaining high customer satisfaction levels through consistent service quality.
- Communicated with clients to clarify service requirements and expectations.
Maintenance Assistant
Negri escape resort & Spa
Negril, Westmoreland
08.2018 - 11.2020
Sales Executive
celebration brands limited
Westmoreland, Jamaica
06.2023 - 04.2025
- Presented products to clients, emphasizing key features and benefits to enhance purchasing decisions.
- Strengthened customer relationships, fostering brand loyalty and encouraging repeat business.
- Attended training sessions to advance product knowledge and improve sales techniques.
- Produced reports on customer feedback to inform product enhancement initiatives.
Technician
Sandals South Coast
Whitehouse, Westmoreland
02.2016 - 11.2016
- Conducted routine inspections to ensure equipment compliance and functionality.
- Replaced defective components to restore functionality and safety. to maintain operational integrity.
- Collaborated with team members to troubleshoot and resolve technical issues, improving response time and minimizing downtime.
- Documented maintenance and repair activities in company systems, ensuring compliance and facilitating future maintenance efforts.
- Implemented process improvements that streamlined workflows, increasing reliability of operations.
- Measured and evaluated dimensions of surrounding areas for accurate installation of new machinery.
Education
Level 3 Diploma - Industrial Electrical Maintenance
Southwest TVET Institution Black River Campus
Black River Jamaica01-2015
High School Diploma -
Petersfield High School
Westmoreland,Jamaica06-2014
Skills
- Equipment maintenance
- Technical troubleshooting
- Verbal communication
- Diagnostic testing
- Repair services
- Electrical repair
- Power tools
- Customer interaction
- Tech-Savvy
- Multitasking
- Heavy lifting
- HVAC systems
- Time management
- Technical documentation
- Customer service techniques
Certification
- Industrial Electrical Maintenance (Level 3 Diploma 2015
Timeline
Sales Executive
celebration brands limited
06.2023 - 04.2025
Maintenance Assistant
Negri escape resort & Spa
08.2018 - 11.2020
Technician
Simnet solutions
02.2016 - 07.2018
Technician
Sandals South Coast
02.2016 - 11.2016
Level 3 Diploma - Industrial Electrical Maintenance
Southwest TVET Institution Black River Campus
High School Diploma -
Petersfield High School