Dwayne Patterson
390 Nostrand Ave
Summary
Results-driven professional with extensive experience in facility management, operations, and customer service across residential, commercial, and industrial environments. Recognized for strong leadership, organizational, and time management abilities, with a proven track record of overseeing teams and ensuring efficient day-to-day operations. Reliable, punctual, and committed to upholding high standards of safety, cleanliness, and operational excellence. Adept at problem-solving, working independently, and fostering collaboration to achieve organizational goals. OSHA 40 certified and CPR trained, seeking to contribute leadership and operational expertise to a dynamic company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Aide
Midway Living
03.2025 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
Museum Associate
Westside Museum-THC NYC
01.2022 - 01.2024
- Assisting with exhibit setup, maintenance, and changeovers.
- Helping with packing and unpacking items that arrive or are being sent to other museums.
- Maintaining a clean and organized museum environment.
- Assisting with administrative tasks, such as data entry, inventory, and record-keeping.
- Providing tours to individuals or groups.
- Assisting with museum events, such as birthday parties.
- Supporting research activities, depending on the specific position.
- Developing materials for the general public.
Caretaker
Family Home Services
01.2020 - 12.2020
- Led and managed the daily care and well-being of multiple clients, ensuring personalized attention and support based on individual needs.
- Oversaw the coordination and scheduling of care plans, collaborating with families and healthcare professionals to ensure seamless, high-quality service delivery.
- Supervised and mentored junior caregivers, providing hands-on training and guidance to maintain the highest standards of care.
- Implemented strategies for improving client engagement and well-being, tailoring activities and routines to enhance quality of life.
- Managed client documentation, including daily logs, medication records, and incident reports, ensuring accuracy and timely updates.
- Developed and maintained strong relationships with families, fostering trust and open communication to ensure client satisfaction.
- Led initiatives to improve the efficiency of care routines, reducing downtime and enhancing the overall client experience.
Facilities Operations
Great Meadows Maintenance Services
01.2019 - 12.2020
- Provided general maintenance and custodial services for both indoor and outdoor facilities, ensuring a clean and safe environment for all occupants.
- Led a team in the operation of heavy equipment and machinery used for cleaning, overseeing their proper use and maintenance to enhance operational efficiency.
- Developed and enforced protocols for the safe storage and disposal of cleaning chemicals, ensuring compliance with safety regulations and best practices.
- Conducted and documented routine inspections and maintenance activities, proactively identifying areas for improvement and ensuring facilities met quality standards.
- Supervised the cleaning, sanitizing, and stocking of restrooms, bathrooms, and showers, implementing best practices to maintain hygiene and safety.
- Oversaw restoration projects for building interiors, using commercial cleaning equipment and leading painting efforts for both interior and exterior spaces.
- Coordinated the moving of heavy furniture to access hard-to-reach areas, ensuring comprehensive cleaning and maintenance throughout the facilities.
- Monitored inventory levels of cleaning and sanitizing supplies, managing stock to ensure adequate resources while minimizing waste and costs.
Hospitality Services
Riverview Food Services
01.2016 - 12.2018
- Conducted thorough inspections of supplies, equipment, and work areas, ensuring compliance with established quality and safety standards while fostering a culture of excellence among team members.
- Led the cleaning and maintenance of venue spaces to meet and exceed regulatory standards, enhancing the overall guest experience through attention to detail.
- Oversaw the sanitation of kitchen equipment and utensils, ensuring all cutlery, pots, pans, and dishes were meticulously cleaned, while mentoring staff on proper hygiene practices.
- Coordinated and delegated a variety of kitchen tasks, including efficiently unloading food and equipment deliveries, and implementing safe waste disposal protocols to maintain a clean and organized workspace.
- Supervised the preparation of patron areas, ensuring all spaces were impeccably clean and properly set up prior to operational hours, promoting a welcoming atmosphere for guests.
Education
High School Diploma -
Boys & Girls High School
Skills
- Strategic Leadership
- Facility Operations
- Regulatory Compliance
- Crisis Management
- Operational Leadership
- Client Relations
- Process Improvement
- Problem Solving
- Project Coordinator
- Risk Mitigation
Certification
OSHA 40-Hour Hazardous Waste Operations and Emergency Response (HAZWOPER)
Certificate of Fitness for Citywide Fire Guard For Impairment (F-01)
Certificate of Fitness for Fire Guard for Shelters (F-02)
Timeline
Residential Aide
Midway Living
03.2025 - Current
Museum Associate
Westside Museum-THC NYC
01.2022 - 01.2024
Caretaker
Family Home Services
01.2020 - 12.2020
Facilities Operations
Great Meadows Maintenance Services
01.2019 - 12.2020
Hospitality Services
Riverview Food Services
01.2016 - 12.2018
High School Diploma -
Boys & Girls High School
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