- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Reading, driving, solving problems, fixing cars and interacting with people
Dwayne Pessoa
Nashville,TN
Summary
Dynamic property and facility management professional with over 10 years of comprehensive experience in maintenance and operations. Expertise in diagnosing, troubleshooting, and repairing HVAC and electrical systems, along with a proven track record in performing preventative maintenance for multi-family units. Committed to delivering exceptional guest satisfaction while consistently exceeding client expectations through a strong work ethic and attention to detail. Adept at fostering positive relationships with tenants and stakeholders, ensuring seamless facility operations and enhanced living experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Greystar Property Management, Avana South Oaks
- Current
- Keeping the facility operating, repairing and performing preventive maintenance, plus a wide range of repairs on property and appliances. Ensuring all safety and health protocols are met and maintained, including OSHA and company policies.
- Preparing vacant units to market standards (Boasting a 5-day turn)
- Communicating and collaborating with various departments to ensure units are delivered promptly.
- Preparing Timely reports and Structural Integrity Inspections.
- Responsibilities: (Maintenance)
Lead Maintenance Tech
Placemark Sobro
01.2023 - 01.2024
- Coordinated preventative maintenance schedules to optimize equipment performance and reduce downtime.
- Diagnosed mechanical issues, implementing effective solutions to minimize disruptions in service.
- Supervised maintenance staff to ensure adherence to safety and operational protocols.
Maintenance Technician Supervisor
Extended Stay Elm Hill Pike
01.2022 - 01.2023
- Conducted regular inspections of facilities to identify repair needs and improve service quality.
- Supervised maintenance team to ensure compliance with safety standards and operational efficiency.
- Identified cost-saving opportunities through regular audits of inventory, tools, and resources.
- Served as the primary point of contact between management and the maintenance team, facilitating clear communication about project objectives and expectations.
Supervisor
SNS HVAC Repairs and Services
01.2022 - 01.2022
- Supervised HVAC repair teams to ensure quality service and adherence to safety protocols.
- Implemented process improvements that enhanced workflow efficiency within the repair department.
- Resolved customer complaints effectively, ensuring satisfaction and fostering positive client relationships.
- Managed scheduling and dispatching of service calls to optimize technician routes and response times.
Proprietor /Operator
Cheap Jack Auto Parts Repairs and Service
01.2013 - 01.2022
- Overseeing & managing the entire operation of the business. Performed auto mechanical repairs, servicing and sales of vehicles (2013-2022)
- Responsibilities: (Business Operator)
Residential Sales Representative
Columbus Communication Flow Jamaica Limited
01.2013 - 01.2015
- Developed strong customer relationships to understand needs and promote relevant solutions.
- Executed sales strategies to increase residential communication service subscriptions.
- Managed customer inquiries and resolved issues efficiently, ensuring high satisfaction levels.
- Analyzed market trends to identify new opportunities for sales growth in residential sectors.
Education
High School Diploma -
Manchester High School
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Hatfield All Age School
Skills
- Maintaining and repairing plumbing irrigation systems, repairing appliance stoves, washers, dryers, refrigeration systems, and possessing strong troubleshooting skills
- Preventive Maintenance
- Mechanical troubleshooting
- Safety awareness
- Building maintenance
Accomplishments
- Repeatedly commended for working in a safe, efficient, and accurate manner.
- Resolved product issue through consumer testing.
- Columbus Communication Flow Jamaica Limited- Most Improved Revenue Producer (Residential Sales Representative)
- Unique Vacations- Luxury Vacation Specialist (Sales Agent)
- Sandals Resorts International- Top Converter for months & marketed the most attractions in Jamaica (Sales & Marketing Representative)
Certification
- EPA-certified and licensed Universal
- Certified Sales Specialist
- Done various courses entitled Consultative Sales Excellence presented by the Richardson Team (through Unique Vacations)
- Enhancing Guest Satisfaction through Professional Leadership, Time Management, Certification in CPR and First Aid, Certification in Speech and Voices, presented by the University of New York College at Brookport, U.S.A., by Sandals Resort International. Leadership Skills (Levels 1, 2, 3)
Interests
Hobbies
Reading, driving, solving problems, fixing cars and interacting with people
Special Highlights
- Columbus Communication Flow Jamaica Limited - Most Improved Revenue Producer (Residential Sales Representative)
- Unique Vacations- Luxury Vacation Specialist (Sales Agent)
- Sandals Resorts International- Top Converter for months & marketed the most attractions in Jamaica (Sales & Marketing Representative)
- Dolphin Cove – (Marketing Representative)
- Riverwalk Limited. – (Sales & Marketing Representative)
- Negril Signs and Art International – (Sales Supervisor)
- Beaches Negril – (Entertainment Coordinator)
Timeline
Lead Maintenance Tech
Placemark Sobro
01.2023 - 01.2024
Maintenance Technician Supervisor
Extended Stay Elm Hill Pike
01.2022 - 01.2023
Supervisor
SNS HVAC Repairs and Services
01.2022 - 01.2022
Proprietor /Operator
Cheap Jack Auto Parts Repairs and Service
01.2013 - 01.2022
Residential Sales Representative
Columbus Communication Flow Jamaica Limited
01.2013 - 01.2015
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Hatfield All Age School
Maintenance Technician
Greystar Property Management, Avana South Oaks
- Current
High School Diploma -
Manchester High School