Dwayne Peterson
USPS
Elmont,NY
14
years of professional experience
Accomplished Customer Service Supervisor at USPS, adept in problem-solving and time management. Spearheaded initiatives that boosted customer satisfaction by 20%. Trained and led teams to excel in service delivery, leveraging strong organizational skills. Enhanced operational efficiency through strategic process improvements, ensuring compliance with quality standards.
Work History
Customer Service Supervisor
14 Years 2 Months- Led customer service team to resolve inquiries and complaints efficiently.
- Trained staff on USPS policies, enhancing service delivery and operational knowledge.
- Monitored performance metrics to ensure compliance with quality standards.
- Implemented process improvements that increased customer satisfaction ratings.
Education
High School Diploma
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Timeline
Customer Service Supervisor
USPS
09.2006 - 11.2020Read More
Brooklyn Technical High School
High School Diploma
Read More