Dwayne Powell
Fresno,CA
Summary
Versatile and dynamic, with a proven track record at Central California Security for enhancing guest experiences and crowd control, I excel in leadership and customer service. Leveraging strong teamwork and innovative problem-solving skills, I've consistently achieved performance targets, fostering memorable interactions and safe environments. My approach has significantly improved operational efficiency and customer satisfaction. Organized and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients. Liaises with guests regarding seating arrangements and special accommodations. Works with vendors to address client requests for specific services, contributing to repeat business.
Overview
7
7
years of professional experience
Work History
Event Staff
Central California Security
11.2023 - 01.2024
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Warehouse Worker
Olympian Moving and Storage
11.2019 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40+ pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Lead Customer Service Representative
Circle K
02.2019 - 11.2019
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Cashier
7-eleven
08.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Backroom Team Member
Walmart
09.2016 - 08.2018
- Participated in regular safety meetings, adhering to company policies to reduce workplace accidents and injuries.
- Maintained a strong work ethic, consistently arriving on time and demonstrating reliability throughout tenure as a Backroom Team Member.
- Created business-specific strategies to streamline backroom procedures.
- Unloaded boxes from skid loader to price and stock shelves.
Education
GED -
Clovis Adult
Clovis01-2024
Skills
- Strong teamwork
- Event Setup and Breakdown
- Guest Relations
- Brand Marketing
- Leadership Qualities
- Crowd control techniques
- Creativity and Innovation
- Food and Beverage Handling
- Security Monitoring
- Room Setup and Breakdown
- Food and beverage experience
- Booth Installation
- Facilities preparation
- Security checks
- Ticket processing
- Positive Attitude
- Teamwork and Collaboration
- Punctual and Dependable
- Customer Service
- Guest Services
Timeline
Event Staff
Central California Security
11.2023 - 01.2024
Warehouse Worker
Olympian Moving and Storage
11.2019 - 02.2020
Lead Customer Service Representative
Circle K
02.2019 - 11.2019
Cashier
7-eleven
08.2018 - 12.2018
Backroom Team Member
Walmart
09.2016 - 08.2018
GED -
Clovis Adult
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