Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dwayne Proby

Harvey,La.

Summary

Proven to enhance customer satisfaction and building security at PMSI Corporation, I bring a vigilant eye and courteous demeanor to every interaction. Expert in CCTV monitoring and concierge services, my approach boosts tenant relations and safety. Achieved a significant reduction in entry errors, demonstrating exceptional attention to detail and time management skills.

Overview

15
15
years of professional experience

Work History

Doorman

PMSI Corporation
10.2023 - 10.2024
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
  • Relieved guests of luggage and connected with porters for delivery to rooms.
  • Directed traffic and kept property frontage free for guests.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Valet Parking Attendant

PMSI Corporation
10.2022 - 10.2023
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Handled cash transactions accurately, ensuring proper payment for services rendered.
  • Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
  • Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
  • Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.

Line Cook

Fogo De Chao
04.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted guests, promoted specials, and took orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Executed sandwich artistry duties with very low occurrence of errors.

Cashier Helper

Fulton Place Market
06.2017 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Offered assistance to elderly or disabled customers as appropriate.
  • Streamlined checkout process for faster service, resulting in reduced wait times.
  • Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
  • Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Met customer needs through polite, friendly and attentive service.
  • Processed refunds and exchanges in accordance with company policy.

Prep Worker

Justine
01.2017 - 07.2018
  • Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
  • Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
  • Engaged in regular communication with front-of-house staff regarding special requests or dietary restrictions from customers, ensuring accurate customization of dishes when necessary.
  • Developed proficiency in various knife skills, enabling efficient ingredient preparation for diverse menu items.
  • Improved kitchen efficiency by organizing and prepping ingredients for easy access during busy shifts.
  • Maintained strict adherence to food safety guidelines, preventing cross-contamination and potential health risks.
  • Contributed to a positive work environment by collaborating effectively with other kitchen staff members.
  • Assisted chefs with cooking tasks as needed, increasing overall speed of food production during busy periods.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Cashier/ Sandwich Artist

SUBWAY®Restaurants
06.2009 - 03.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted guests, promoted specials, and took orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Executed sandwich artistry duties with very low occurrence of errors.

Education

High School Diploma -

Joseph S.Clark
New Orleans, LA
2013

Skills

  • Package handling
  • Tenant relations
  • CCTV Monitoring
  • Parking Management
  • Professional Appearance
  • Security awareness
  • Concierge services
  • Customer Service
  • Time Management
  • Attention to Detail
  • Punctuality

Languages

English
Professional Working

Timeline

Doorman

PMSI Corporation
10.2023 - 10.2024

Valet Parking Attendant

PMSI Corporation
10.2022 - 10.2023

Line Cook

Fogo De Chao
04.2019 - 02.2020

Cashier Helper

Fulton Place Market
06.2017 - 03.2020

Prep Worker

Justine
01.2017 - 07.2018

Cashier/ Sandwich Artist

SUBWAY®Restaurants
06.2009 - 03.2015

High School Diploma -

Joseph S.Clark

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