Dwayne Risley

• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Streamlined weekly cleaning schedule for [Number] employees.
• Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Logged wake-up call requests and set up automatic rings in system.
• Reviewed checklist on daily basis and planned shift accordingly.
• Completed documentation and updated tracking spreadsheets each day.
• Prepared reports detailing findings of inspections, investigations, and tests.
• Supervised 25-person Housekeeping team.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Explained details regarding property to acclimate patrons to resort environment.
• Monitored facility security for guest and personnel safety.
• Ran daily, weekly and monthly reports to close day and meet objectives.
• Documented accounts and logs throughout shift to keep up with requirements.
• Balanced hotel accounts and resolved discrepancies.
• Performed nightly updates to room charges and rates.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.

As a Housekeeping manager on duty I assisted the Director with the daily duties of running the department, these duties included opening the department by assigning the housekeepers their daily tasks and running the daily meeting to ensure all the staff are on the same page and make them aware of what the focus is for that day

• I also helped with payroll, scheduling, ordering, taking monthly inventory of linen and supplies, staffing, efficacy reports, and maintaining performance files
• As part of the safety committee it is my duty to ensure the safety of our staff and guests.

• Responsible for the operations of the laundry
• To be able run machines and the quality of the linen being washed then heading out to the floor
• Also responsible for discarded linen and try to save anything I can by treating it with a special chemic then rewashing
• Responsible for linen inventory ordering supplies for the department and profit and loss for the Dept
• Interim, Ran the daily operations for 3 months when our housekeeping manager was let go
• This included scheduling, payroll, inventory management, safety meetings, staff meetings
• Training of new staff, hiring, evaluations, and discipline write ups
• Work closely with the general manager to help with anything else around the hotel he needed.

• I assisted the Front office manager with training of staff and resolving any guest issues that came up, I assured that all staff was in proper uniform and on time for their shifts
• I covered for breaks when needed and also helped at the desk to insure great customer service was provided and to gain respect from the staff
• As a supervisor I also attend daily hotel manager meetings
• I helped with the staff when they had questions and help them problem solve
• Hotel Manager on Duty (Guest service manager)
• As a Hotel manager on duty I was responsible for the whole property and helping out managers/supervisors resolve any issues with guest to make sure the guest are happy
• My duties included routine patrol of the property, talking to guest at the front desk to help alleviate lines, communicate with all departments to ensure any issues that arise are taken care of in a timely manner.