Stephanie Roundtree
Burlington,KY
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
13
13
years of professional experience
Work History
Account Manager
Summit Packaging Solutions
02.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Developed customized account plans for clients to help them achieve their business goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Senior Supervisor
Simos
02.2021 - 12.2021
- Conducted performance reviews to provide constructive feedback and address development needs.
- Coordinated workflow processes to support project completion and meet deadlines.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Assessed problems and conflicts and resolved independently.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
Operations Manager
NorAm International
06.2012 - 09.2020
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Education
Accounting -
Northern KY University
01.2004
Skills
- Labor Control
- Microsoft Word,Excel, PowerPoint, Teams
- Client relations
- Teamwork and collaboration
- Strategic planning
- Team Training
- Staff management
- Prioritizing workflows
- Coordinating documents
- Management collaboration
Timeline
Account Manager
Summit Packaging Solutions
02.2022 - Current
Senior Supervisor
Simos
02.2021 - 12.2021
Operations Manager
NorAm International
06.2012 - 09.2020
Accounting -
Northern KY University
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