Dwayne Showell
Wilmington,Delaware
Summary
Results-driven Claims Analyst with expertise from Delaware Claims Processing Facility, skilled in claims review and policy interpretation. Successfully mentored junior analysts, enhancing team performance. Demonstrated critical thinking and strong communication skills while managing high-volume caseloads, ensuring compliance with regulations and maintaining confidentiality of sensitive information.
Overview
26
26
years of professional experience
Work History
Claims Analyst/Release Specialist
Delaware Claims Processing Facility
06.2007 - 10.2025
- Analyzed claims to ensure compliance with regulatory requirements and internal policies.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Mentored junior analysts on best practices in claims evaluation and processing standards.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
Credit Analyst
Discover Card
09.1999 - 08.2007
- Analyzed credit data to assess risk and recommend lending decisions.
- Assessed credit risk and analyzed financial statements.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Customer Service Representative
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09.1999 - 05.2007
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Managed high-volume incoming calls while maintaining quality standards.
- Trained new team members on customer service protocols and best practices.
- Maintained accurate records of customer interactions using CRM systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - General Business
Delaware Technical Community College
DE01-2010
Skills
- Interpersonal and written communication
- Policy interpretation
- Claim investigation
- Claims review
- Claims processing
- Critical thinking
- Customer service and support
- Decision-making
Timeline
Claims Analyst/Release Specialist
Delaware Claims Processing Facility
06.2007 - 10.2025
Credit Analyst
Discover Card
09.1999 - 08.2007
Customer Service Representative
Discover Card
09.1999 - 05.2007
Associate of Applied Science - General Business
Delaware Technical Community College