Dwayne Smith
Fresno,TX
Summary
Experienced Technical Support Specialist skilled in access control and badge issuance. Manages background investigations and records management effectively while promoting collaboration. Enhances operational efficiency and ensures compliance with security protocols through strong attention to detail.
Overview
13
13
years of professional experience
Work History
Technical Support Specialist
Praetorian Standard, Inc
Houston, TX
10.2024 - Current
- Assisted customers daily with inquiries via walk-in, telephone, Teams, or email, ensuring prompt and effective support.
- Manage and operate systems that control access to sensitive NASA facilities and those used to identify and badge civil service employees, contractors, and official visitors.
- Enrolled, fabricated, and issued NASA PIV Smartcards, Agency Smart Badges, local badges, Controlled Access Area (CAA) badges, and all center-specific badges and credentials.
- Issue site access photo identification and controlled access area badges for civil service, contractors, retired civil service personnel, foreign nationals, designated dependents, and official visitors.
- Verify credentials in Lenel to confirm employees have required access to designated areas.
- Fingerprint designated personnel for security checks, investigations, or clearance purposes in accordance with Standard Operating Procedures.
- Monitored compliance with physical security requirements in accordance with NPR 1620.2B and 1620.3B, ensuring adherence to safety protocols during operations.
- Acted as the on-site liaison for first responders during facility incidents, directing hazard mitigation and critical personnel accountability.
- Conducts monthly walk-through inspections, proactively identifying and mitigating potential risks to equipment.
Personnel Security Specialist
Chenega Corporation
Houston, TX
08.2018 - 09.2024
- Initiated, reviewed, and routed Personnel Security Questionnaires (SF85/SF85P/SF86) through National Background Investigation Services (NBIS) using Electronic Applications (eAPP), approving background cases for release to Office of Personnel Management (OPM) to ensure compliance with fitness investigation policies for contractors and federal employees in non-sensitive and public trust positions.
- Coordinated with designated company representatives to ensure timely receipt of all required paperwork for personnel security processing.
- Handled personally identifiable information with care to ensure confidentiality.
- Organized and updated filing system, enhancing accessibility of records.
- Hours per week: 40
Administrative Office Supervisor
United States Navy
Oak Harbor, WA
06.2013 - 09.2017
- Directed preparation and distribution of written and verbal information to effectively communicate benefits, compensation, and human resource policies to employees.
- Managed mail operations by overseeing courier duties, organizing mail runs, and maintaining organized workflow to support office efficiency.
- Guided the professional development of seven administrative assistants by conducting detailed quarterly and annual performance counseling.
- Briefed, prepared, recorded, checked, and proofread correspondence, presentations, brochures, publications, reports, and other materials to ensure accuracy and clarity.
- Requested, tracked, and managed vacation time for 350 employees.
- Managed the receptionist area, greeted visitors and responded to telephone and in-person requests for information.
- Established and maintained chronological files, documents, reports, correspondence, and other material.
- Worked a total of 40 hours each week to support daily operations.
- Received recognition for increasing promotion and retention rate from 75% to 95%.
Education
Associate's degree - Office Support Specialist: Administrative Management
Coastline Community College
Fountain Valley, CA05-2015
High school diploma or equivalent -
Evan E. Worthing High School
Houston, TX06-1997
Some college (no degree) - Interdisciplinary Studies
University of Houston Downtown
Houston, TXSkills
- PIV enrollment
- Badge management
- Access management
- Lenel administration
- Background investigations
- Security compliance
- Records administration
Language skills
English Spoken: Advanced | Written: Advanced | Read: Advanced
Timeline
Technical Support Specialist
Praetorian Standard, Inc
10.2024 - Current
Personnel Security Specialist
Chenega Corporation
08.2018 - 09.2024
Administrative Office Supervisor
United States Navy
06.2013 - 09.2017
Associate's degree - Office Support Specialist: Administrative Management
Coastline Community College
High school diploma or equivalent -
Evan E. Worthing High School
Some college (no degree) - Interdisciplinary Studies
University of Houston Downtown