Dwayne Smith
Bronx
Summary
A self-motivated Network+ and CCNA certified IT professional with over10 years of experience. Adept at finding and utilizing resources to promote efficiency. Consistently exceeds expectations while working both independently or in a team setting. Key Strengths: Patient, a fast learner, with outstanding interpersonal skills. Additional certifications: A+, Mobility+ and OSHA30 hour certification of safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Construction Coordinator III
Spectrum/ Charter Communications
12.2022 - Current
- Actively support all efforts to simplify and enhance customer experience construction
- Coordinate multiple projects for building and maintaining HFC and fiber plant
- Complete and certify residential and SMB builds
- Oversee fiber builds, as well as splicing documentation and coordination
- Oversee L2 testing for light levels for OLTs and HFC nodes
- Coordinate equipment deployed to the field, like mux, demux, LGX splitters, FDP, OLT
- Actively coordinate with design in updating the map database
- Perform onsite inspections to fulfill Technical Quality Assurance (TQA) standards
- Communicate with PM’s, and Supers onsite regarding construction concerns
- Assist in providing on the job training and mentoring to peers
Maintenance Technician II/ Outside Plant Dept. (OSP)
Spectrum/ Charter Communications
06.2021 - 12.2022
- Maintain the plant to75 ohms to ensure proper signal modulation
- Install and maintain coaxial cable throughout plant
- Manage the functionality of all actives such as nodes and amps
- Maintain or replace passive equipment such as taps, splitters and directional couplers
- Assist the fiber team/dept
- To install and splice fiber inside fiber cans and splice points
- Maintain the integrity of the fiber inside the multiplexer (mux) or combiner
- Support ISP/head end to optimize light levels, forward and return signal at the node
- Ensure MER/BER levels stay within range to support signal modulation
- Monitor signal leakage on138MHz and612MHz and repair what is found
- Outage repair and clearance
Field Technician Business Class Level IV
Spectrum/ Charter Communications
06.2017 - 06.2021
- Provide customer service in the field
- Support proprietary devices during field visits
- Manage all on site installation, repair, and maintenance on proprietary devices
- Diagnose errors or technical problems to determine proper solutions
- Educate customers on the issue and resolve, and also their services
IT Professional/Technical Support Group (TSG)
Cablevision/ Optimum
11.2012 - 07.2016
- Supported and troubleshot all proprietary devices, such as modem’s, routers, cable boxes
- Troubleshot, instructed and provided on-going support to customers with proper and effective use of their devices while Optimum services were being utilized
- Handled70 -100 calls daily and closed an equal amount of troubled tickets
- Those that were NOT resolved, were promptly escalated through proper channels
- Worked closely with selected customers to ensure their ongoing issues were resolved
- Educated customers in proper preventative measures/ actions
- Provided customers with as much information as needed in regards to their services, billing, other features and additional offers
- Coordinated two new training classes
- Developed and implemented standard procedures to ensure a maximum level of learning in training classes
- ACCOMPLISHMENT: Won special award for Customer Service Excellence, which led to a promotion as lead trainer
Education
Per Scholas
Bronx, NY02.2018
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Bronx Community College
Bronx, NY01.2009
Skills
- Materials procurement
- Construction scheduling
- Labor management
- Documentation control
- Construction estimating
- Project management
- Change order management
- Safety regulations
- Equipment management
- Crew scheduling
- Permitting coordination
- Procurement
- Cost control
- Bid management
- Site supervision
- Subcontractor coordination
- Building codes compliance
- Scope definition
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Dependable and hardworking
- Time management
- Attention to detail
- Job site cleanup
- Multitasking
- Problem-solving abilities
- Following instructions
- Construction safety
Certification
- OSHA Certified
- CompTIA Certification
- N.Y. Driver's License
- Cisco Certified Network Associate (CCNA)
Timeline
Construction Coordinator III
Spectrum/ Charter Communications
12.2022 - Current
Maintenance Technician II/ Outside Plant Dept. (OSP)
Spectrum/ Charter Communications
06.2021 - 12.2022
Field Technician Business Class Level IV
Spectrum/ Charter Communications
06.2017 - 06.2021
IT Professional/Technical Support Group (TSG)
Cablevision/ Optimum
11.2012 - 07.2016
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Bronx Community College
Per Scholas
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