Dwayne Smith
Newport News,VA
Summary
Dynamic warehouse shipping lead with proven capabilities in team leadership, shipping coordination, and customer service. Expertise in risk assessment and equipment maintenance drives operational efficiency and enhances team performance.
Overview
15
15
years of professional experience
Work History
Loading and Unloading on Railhead
Star Intermodal Transportation
Orange County, FL
03.2008 - 09.2012
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Led team meetings to align goals and strategies across departments.
- Developed training programs to enhance employee skills and knowledge.
- Analyzed market trends to inform strategic planning and decision-making.
Warehouse Shipping Lead
Dollar Tree Distribution Center
Savannah, Georgia
01.2004 - 10.2009
- Coordinated daily shipping schedules to ensure timely dispatch of products.
- Supervised team members to maintain efficient warehouse operations and workflow.
- Trained new employees on safety procedures and operational protocols.
- Operated forklifts and other equipment to move inventory safely.
- Managed inventory records using warehouse management systems effectively.
Appliance Warehouse Associate
LOWES
Chesapeake, Virginia
01.2001 - 10.2004
- Operated forklifts and pallet jacks to move inventory efficiently.
- Received and inspected incoming shipments for quality and accuracy.
- Loaded and unloaded delivery trucks in a timely manner.
- Organized warehouse layout to optimize space and improve accessibility.
- Maintained inventory records using handheld scanning devices.
- Collaborated with team members to ensure smooth workflow and productivity.
- Adhered to safety protocols and regulations throughout daily operations.
- Assisted in training new associates on warehouse procedures and equipment usage.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Labeled containers correctly for product identification purposes.
Infantry Officer
United States Army Reserve
Hinesville, Georgia
05.1997 - 07.2001
- Conducted risk assessments to identify potential hazards during operations.
- Coordinated logistics for equipment and personnel during missions and training events.
- Led training exercises to enhance team readiness and operational effectiveness.
- Maintained equipment and tools for optimal functionality and safety.
Education
High School Diploma -
Churchland High School
Portsmouith, VA06-1995
Skills
- Inventory management
- Shipping coordination
- Team leadership
- Risk assessment
- Equipment maintenance
- Customer service
- Operating Forklifts, Cherry Pickers, Electric Pallet Jacks, Standing Forklifts
References
References available upon request.
Timeline
Loading and Unloading on Railhead
Star Intermodal Transportation
03.2008 - 09.2012
Warehouse Shipping Lead
Dollar Tree Distribution Center
01.2004 - 10.2009
Appliance Warehouse Associate
LOWES
01.2001 - 10.2004
Infantry Officer
United States Army Reserve
05.1997 - 07.2001
High School Diploma -
Churchland High School