Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Sobers

Brooklyn,New York

Summary

Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and innovative merchandising strategies. Skilled in inventory management and operations, successfully increasing store profitability while maintaining a clean and efficient environment.

Overview

17
17
years of professional experience

Work History

Store Manager

CVS Pharmacy
08.2017 - Current
  • Assisting in daily store operations and customer service tasks
  • Learning inventory management systems and procedures
  • Supporting team members in achieving sales goals
  • Maintaining store cleanliness and visual merchandising standards
  • Engaging with customers to enhance shopping experience
  • Participating in training sessions to develop product knowledge
  • Adapting to changing priorities and store demands
  • Collaborating with staff to ensure efficient workflow
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Duane Reade Pharmacy
07.2008 - 06.2017
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

High School Diploma -

Plaza College
NY

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Team leadership and coaching
  • Inventory management
  • Employee training
  • Inventory control
  • Operations management
  • Retail inventory management

Timeline

Store Manager

CVS Pharmacy
08.2017 - Current

Store Manager

Duane Reade Pharmacy
07.2008 - 06.2017

High School Diploma -

Plaza College

Similar Profiles

CREATE PROFILE