Dwayne Solomon
North Miami,FL
Summary
Accomplished Owner Operator at Every Direction Transport, adept in operations management and client relations, significantly enhanced customer satisfaction through strategic planning and effective communication. Proven track record in fostering positive client rapport and executing business planning, demonstrating critical thinking and staff development skills. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
7
7
years of professional experience
Work History
Owner Operator
Every Direction Transport
05.2017 - Current
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with client.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL1998
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Operations Oversight
- Strategic Planning
- Critical Thinking
- Client Relations
- Customer satisfaction measurement
Timeline
Owner Operator
Every Direction Transport
05.2017 - Current
Associate of Arts - Business Administration And Management
Miami Dade College