Summary
Overview
Work History
Education
Skills
Certification
Contact
Education
Accomplishments
Timeline
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Dwayne Talghadar

Luray,VA

Summary

Proven track record in fostering client relationships and enhancing workflow management. Successfully increased team productivity at Doyle Systems. Extensive expertise in customer service and safety compliance. Goal-oriented mindset guarantees project success and maintains high satisfaction standards. Leadership skills shine through in implementing innovative solutions and efficient resource allocation strategies, making a valuable asset to any team.

Overview

25
25
years of professional experience
1
1
Certification

Work History

HVAC / Plumbing Service Project Manager

Doyle Systems
Manassas, VA
10.2024 - Current
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed safety protocols while working, avoiding accidents and injuries.

Service Project Manager

Riddleberger Brothers Inc.
Mount Crawford, VA
02.2020 - 09.2024
  • Conducted thorough post-project evaluations, identifying areas of improvement for future endeavors.
  • Implemented risk mitigation strategies to minimize potential obstacles and ensure smooth project progression.
  • Championed innovation within the company by introducing new tools and technologies that improved overall efficiency in project management processes.
  • Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.

Project Manager

Gainesville Plumbing
Gainesville, VA
08.2016 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

HVAC / Plumbing Foreman

Blauch Brothers
Harrisonburg, VA
02.2007 - 07.2016
  • Performed skilled pipefitting tasks using a variety of materials including copper, PVC, cast iron, and stainless steel piping systems.
  • Resolved complex plumbing issues through effective troubleshooting, diagnosis, and repair strategies.
  • Leveraged expertise in blueprint reading and interpretation to ensure accurate implementation of plumbing system designs.
  • Conducted comprehensive assessments of existing plumbing systems for renovation projects, recommending upgrades or replacements as necessary.

Mechanical Technician

Hall Mechanical Inc
Front Royal, VA
08.1999 - 01.2007

Assisted and completed all phasing of Plumbing & Mechanical underground, rough-in and Fixture projects.

Education

Technical Training & Certificate -

BSI Backflow Training Academy
Powhatan, VA
10.2017

High School Diploma - Vocational-Technical Education ( Plumbing/Hvac )

Luray High School
Luray, VA
06.1998

Skills

  • Customer Engagement
  • Achievement-Driven Approach
  • Client relationship building
  • Complaint handling
  • Task Coordination
  • Documentation and reporting
  • Safety compliance
  • Product knowledge
  • Billing inquiry resolution
  • Excellent communication
  • Handling customer complaints
  • Price quoting
  • Account management
  • Service estimates
  • Warranty claims process management
  • Project scheduling

Certification

Management Certificate ( Comfort Systems USA)

Contact

Luray, VA 22835

Education

Luray, VA

Accomplishments

- Comfort Systems Management Training

- Backflow Certificate 10/06/2017

- Chilled and Heating Water Experience

- OSHA 30 Certified

- Lift Training

-Aerial Training

-Backhoe, Skidsteer Operator

-Medical Gas Training

Timeline

HVAC / Plumbing Service Project Manager

Doyle Systems
10.2024 - Current

Service Project Manager

Riddleberger Brothers Inc.
02.2020 - 09.2024

Project Manager

Gainesville Plumbing
08.2016 - 01.2020

HVAC / Plumbing Foreman

Blauch Brothers
02.2007 - 07.2016

Mechanical Technician

Hall Mechanical Inc
08.1999 - 01.2007

Technical Training & Certificate -

BSI Backflow Training Academy

High School Diploma - Vocational-Technical Education ( Plumbing/Hvac )

Luray High School
Dwayne Talghadar