Dwayne Thompson
Clinton,MD
Summary
Accomplished associate skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
24
24
years of professional experience
Work History
Retail Assistant Manager
T-Mobile By Arch Telecom
Wheaton, MD
09.2011 - Current
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment
- Trained and developed new employees for ease of transition into team.
Sales Associate
Radio Shack
Arlington, VA
04.2010 - 09.2011
- Ensure the timely receipt of product shipments and movement of product to sales floor
- Established an effective working relationship with team members to maintain and secure inventory
- Provide prompt and friendly service to customers
- Display knowledge of product and ability to communicate product features and performance
- Resolve customer concerns in a manner that would ensure their further business
- Ensure the customer receives the most appropriate services and products for their particular needs
- Attain monthly sales goals through effective use of tools and knowledge
Sales/Customer Service/Assistant Manager
Circuit City
Waldorf, MD
03.2000 - 03.2009
- Display knowledge of product and ability to communicate product features and performance
- Resolve customer concerns in manner that would ensure their further business
- Ensure customer receives most appropriate services and products for their particular needs
- Attain monthly sales goals through effective use of tools and knowledge
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Skills
- Promotional Materials
- Stocking and Receiving
- Upselling Techniques
- Standard Operating Procedure
- Store Merchandising
- Cash Handling
- POS System Operations
- Planogram Execution
- Inventory Control Procedures
- Product Recommendations
Timeline
Retail Assistant Manager
T-Mobile By Arch Telecom
09.2011 - Current
Sales Associate
Radio Shack
04.2010 - 09.2011
Sales/Customer Service/Assistant Manager
Circuit City
03.2000 - 03.2009
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