Dwayne Thornhill
Far Rockaway,NY
Summary
Responsible EMT with excellent communication skills demonstrated by 20+ years of experience in healthcare. Enthusiastic EMT with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency. Dedicated EMT skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Sales Manager offering a 5-year background in sales and customer service, as well as in-depth understanding of the sales cycle process.
Overview
26
26
years of professional experience
1
1
Certification
Work History
EMT
Hunter Ambulance/AMR
Bronx, NY
02.2016 - Current
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Assisted patients with multiple chronic diagnoses, including COPD and asthma.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Provided treatment within scope of practice as defined by state law.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Provided emergency medical care to patients in accordance with established protocols and procedures
- Assessed patient conditions, identified injuries or illnesses, and administered appropriate treatment
- Administered medications, performed CPR, and utilized advanced life support techniques as necessary
- Operated and maintained emergency medical equipment including defibrillators, oxygen tanks, and stretchers
- Collaborated with other healthcare professionals to ensure seamless patient care during transport to hospitals or medical facilities
- Communicated effectively with patients, their families, and bystanders to provide reassurance and gather relevant medical history information
- Documented accurate patient information including vital signs, treatments provided, and response to interventions for proper record-keeping purposes
- Responded promptly to emergency calls in a calm and efficient manner while adhering to safety guidelines at all times
- Managed multiple tasks simultaneously in high-pressure situations while maintaining focus on patient care
EMT
Transcare
Brooklyn, NY
03.2005 - 02.2016
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Assisted patients with multiple chronic diagnoses, including COPD and asthma.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Provided treatment within scope of practice as defined by state law.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Provided emergency medical care to patients in accordance with established protocols and procedures
- Assessed patient conditions, identified injuries or illnesses, and administered appropriate treatment
- Administered medications, performed CPR, and utilized advanced life support techniques as necessary
- Operated and maintained emergency medical equipment including defibrillators, oxygen tanks, and stretchers
- Collaborated with other healthcare professionals to ensure seamless patient care during transport to hospitals or medical facilities
- Communicated effectively with patients, their families, and bystanders to provide reassurance and gather relevant medical history information
- Documented accurate patient information including vital signs, treatments provided, and response to interventions for proper record-keeping purposes
- Responded promptly to emergency calls in a calm and efficient manner while adhering to safety guidelines at all times
- Managed multiple tasks simultaneously in high-pressure situations while maintaining focus on patient care
Store Manager/Sales Person
Free Cell III
Brooklyn, NY
01.2000 - 03.2005
- My job was to manage staff and to over look day to day operations of the store. Hired and trained all sales staff for new store location. Monitored customer preferences to determine focus of sales efforts.
- Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions.
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Demonstrated exceptional customer service skills, resulting in a XX% increase in customer satisfaction ratings
- Provided expert guidance to customers on the latest wireless devices, plans, and accessories based on their individual needs and preferences
- Built strong relationships with customers to foster loyalty and generate repeat business
- Successfully resolved customer complaints and issues, ensuring high levels of customer retention
- Maintained up-to-date knowledge of industry trends, competitor offerings, and new product releases to effectively educate customers
- Achieved recognition as a top-performing sales consultant within the district for consistently meeting or exceeding sales targets.
Education
Emergency Medical Technician - Training Program
LaGuardia Community College
Queens, NY01.2004
High School Diploma - undefined
Bishop Loughlin H.S
Brooklyn-New York, NY12.1996
Skills
Medication administration
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Pre-hospital care
- Airway management
- Bleeding control
- Vital sign assessment
- Vital signs monitoring
- Direct patient care
- Emergency management
- Patient assessments
- Cardiopulmonary resuscitation
- Patient management
- Patient transport
- Patient stabilization
- Behavioral emergencies
- Patient care
- Problem-solving
AED Certification
Disease specialization proficiency
English
EMR Systems
Specimen collection / processing
Management
Patient monitoring
Extensive ER experience
Caregiving
Care plans
Patient interaction
Attention to detail
Supervising experience
Office management
Communication skills
Strong medical ethic
Successful treatment of
EMT Experience
CPR
Hospital Experience
Triage
Patient positioning understanding
Microsoft Excel
Customer service
Basic life support
Intake
CPR Certification
Outpatient
Computer skills
Patient transport
Vital Signs
Problem resolution ability
Patient Care
Patient service
Patient observation
Familiarity with disease management programs Competency in procedure development
Critical care experience
Inpatient
BLS Certification
Medical terminology
Certification
- AED Certification
- BLS Certification
- CPR Certification
- EMT Certification
- Class D
- Ambulance Driver's License
Languages
English
Timeline
EMT
Hunter Ambulance/AMR
02.2016 - Current
EMT
Transcare
03.2005 - 02.2016
Store Manager/Sales Person
Free Cell III
01.2000 - 03.2005
Emergency Medical Technician - Training Program
LaGuardia Community College
High School Diploma - undefined
Bishop Loughlin H.S