Dwayne Thornton
Norwood,MA
Summary
Dynamic technician with a strong background in appliance and RV repairs, leveraging extensive knowledge in electrical diagnostics and customer relationship management. Committed to enhancing operational efficiency and ensuring optimal functionality of mechanical systems through rigorous troubleshooting and maintenance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Self Employed Handyman
Independant
Norwood, MA
01.2021 - Current
- Completed interior and exterior painting work for residential properties.
- Installed ceiling fans to improve indoor comfort and home appearance.
- Installed and repaired household appliances for proper operation.
- Completed minor plumbing and electrical repairs to support reliable home systems.
- Performed minor carpentry repairs and built wooden structures.
- Installed cabinets according to project requirements.
- Serviced and repaired small engines for lawn equipment and tools.
- Completed landscaping tasks to improve curb appeal and outdoor usability.
Appliance Repair Technician
Mr. Appliance
Lexington, MA
09.2024 - 06.2026
- Diagnosed and repaired home appliances including refrigerators, dishwashers, ranges, washers, dryers, and microwaves, servicing brands like Sub-Zero, Miele, Viking, Wolf, Thermador, Bosch, Asko, Speed Queen, GE, Samsung, LG, and Whirlpool.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Certified RV Technician
self employed
Norwood, MA
02.2024 - 09.2024
- Completed 7 weeks of RV Technician School, specializing in diagnosis and repair of water heaters, furnaces, absorption refrigerators, and air conditioners to enhance operational efficiency.
- Diagnosed and repaired electrical systems in recreational vehicles.
- Performed routine maintenance on various RV appliances and systems.
- Assisted customers with troubleshooting technical issues remotely or on-site.
Independent Sales Representative
Soldier Solutions LLC
Wallingford, CT
09.2022 - 09.2023
- Presented product demonstrations to showcase features and benefits effectively.
- Developed relationships with clients to understand their needs and preferences.
- Promoted merchandise and engaged with customers at regional events, enhancing brand visibility.
- Managed booth setup, visual merchandising, and inventory tracking, ensuring smooth sales transactions.
- Collaborated with team members to strategize sales approaches and initiatives.
Air Traffic Control Supervisor
Federal Aviation Administration
Reno, NV
12.2014 - 01.2021
- Plan and direct daily operations pertaining to the safe, orderly and expeditious flow of air traffic.
- Led, monitored, and documented mandatory training to ensure compliance and enhance team readiness.
- Mentor, coach and guide professional growth and development for new and experienced Air Traffic Controllers.
- Directed a highly technical workforce to fulfill the agency's mission and address customer needs effectively.
- Review hourly weather conditions to help the team safely determine traffic flow and routes.
- Assigned tasks to team members and reviewed their progress.
- Participated in the management team to identify strategies for improving organizational performance and achieving goals.
- Adjusted staffing levels and work procedures to align with resource decisions.
Air Traffic Control Specialist
Federal Aviation Administration
Sacramento, CA
11.2010 - 12.2014
- Provide Air Traffic Control services at the third busiest RADAR facility providing services to five international airports plus 19 smaller airports throughout Northern California and Nevada.
- Issued clearances and control instructions to aircraft, ensuring safe and efficient operations within my jurisdiction.
- Performed technical functions for training, briefings, and quality assurance, enhancing overall operational readiness and compliance.
Education
Mercury Marine Technology
Bunker Hill Community College
Charlestown, MA11-2026
A.A.S. - Air Traffic Control
University of Alaska Anchorage
Anchorage, AK06-1996
Associate of Applied Science - Air Traffic Control
University of Alaska Anchorage
Anchorage, AK06-1996
High School Diploma -
Southington High School
Southington, CT06-1989
Skills
- Electrical diagnostics
- Field service technician
- Power and hand tools
- Computer literacy
- Customer relationship building
- Equipment troubleshooting
- Electro-mechanical systems
- Project planning
- Managerial experience
- Time management
- Appliance diagnostics and repair
- OSHA 10
Personal Information
- Driving License: Non-CDL Class C
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Air Traffic Control Specialist, Private Pilot Certification, Private Pilot November 2004 to Present, Certified RV Technician April 2024 to April 2026 Certified on RV A/C's, absorption refrigerators, water heaters/furnaces., Motorcycle License, Driver's License, Non-CDL Class C, CPR Certification
Commendations
Selected as Senior Airman Below the Zone. An award issued to those who achieve success to get promoted early.
Military Service
- Senior Airman | United States Air Force | United States
- September 1992 to August 1996
- Description
- Responsible for the safe and positive control of military and civilian aircraft landing, departing and operating within the airport surface area.
- Issue clearance and control instructions to aircraft operating in the National Airspace System.
- Worked cohesively with other controllers to reduce and prevent runway incursions.
- Assigned speed, altitude and directional instructions to pilots to keep aircraft properly separated.
Timeline
Appliance Repair Technician
Mr. Appliance
09.2024 - 06.2026
Certified RV Technician
self employed
02.2024 - 09.2024
Independent Sales Representative
Soldier Solutions LLC
09.2022 - 09.2023
Self Employed Handyman
Independant
01.2021 - Current
Air Traffic Control Supervisor
Federal Aviation Administration
12.2014 - 01.2021
Air Traffic Control Specialist
Federal Aviation Administration
11.2010 - 12.2014
Mercury Marine Technology
Bunker Hill Community College
A.A.S. - Air Traffic Control
University of Alaska Anchorage
Associate of Applied Science - Air Traffic Control
University of Alaska Anchorage
High School Diploma -
Southington High School