Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dwayne Thorpe

Aylett

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

The Container Store
09.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

District Sales Manager

Haggar Clothing Co.
01.2022 - 02.2023
  • Ensure company selling and customer service standards are upheld consistently across all stores in the district through effective coaching and training of Store Managers.
  • Recruit, hire, retain, and develop a team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives, drive business through effective scheduling and payroll management.
  • Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions.
  • Ensure protection of company assets by meeting or exceeding established shrink goals within the district. Direct, train, and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with company standards.
  • Recognize performance issues in a timely manner and partner with the Regional Manager and HR to develop action plans.
  • Continually seek coaching and learning opportunities to improve performance.
  • Share best practices to drive overall retail performances.
  • Ensure stores meet or exceed budgeted sales plans.
  • Ensure company policies, procedures, and merchandising standards are being executed.
  • Complete working knowledge of driving sales to compete with LY sales figures to maintain a positive profit margin.
  • Performing store closings as directed by our corporate office whenever deemed necessary.
  • Auditing daily paperwork and daily deposits.
  • Responsible for all store associates from training to coaching. Maintaining inventory levels such as replenishment, shipping, receiving, and merchandising.
  • Develop a hands-on supervision environment that highlights sales floor management, customer service, and sales generation.

Area Manager

Haggar Clothing Co.
05.2019 - 01.2022
  • Responsible for all day-to-day operations of the store, as well as the daily operations of 11 other stores in my district. The store managers of those 11 stores report to me but still are ultimately the responsibility of the Regional Manager as she oversees all stores in the company.
  • The role of Area Manager is that of a district manager and help take some of the workload off the RM while still running my store.
  • Performing store visits for all 11 stores that report to me as well as traveling throughout my district and others to recruit and train new management.
  • Performing store closings as directed by our corporate office whenever deemed necessary.
  • Auditing daily paperwork and daily deposits.
  • Responsible for all store associates from training to coaching.
  • Maintaining inventory levels such as replenishment, shipping, receiving, and merchandising.
  • Thorough knowledge of ADS, UPT, ROV, and conversion rates.
  • Complete understanding of Microsoft word, Excel, and PowerPoint.
  • Full understanding of POS as well as any other office equipment.
  • Complete working knowledge of driving sales to compete with LY sales figures to maintain a positive profit margin.
  • Also, under my former district manager I used to travel throughout our district as well as to other districts to help with training new managers and assistants.
  • Often, I would fill in or be a point of contact for our district when the district manager was not available.
  • He would trust me with certain tasking knowing that I would get the job done in a timely and professional manner.

Store Manager

Haggar Clothing Co.
07.2016 - 05.2019
  • Responsible for all day-to-day operations of the store.
  • Opening and closing procedures, auditing daily paperwork and daily deposits.
  • Responsible for all store associates from training to coaching.
  • Maintaining inventory levels such as replenishment, shipping, receiving, and merchandising.
  • In charge of writing schedules according to sales plans and traffic patterns from previous year.
  • Thorough knowledge of ADS, UPT, ROV, and conversion rates.
  • Complete understanding of Microsoft word, Excel, and PowerPoint.
  • Full understanding of POS as well as any other office equipment.
  • In charge of all supply orders for the store.
  • Responsible for daily deposits, cash reconciliation, and all change orders from the bank for the store.
  • Complete working knowledge of driving sales to compete with LY sales figures to maintain a positive profit margin.
  • Also, under my former district manager I used to travel throughout our district as well as to other districts to help with training new Managers and Assistant Managers.

Customer Service Associate II

Lowes Home Improvement Store
05.2012 - 06.2016
  • Certified on all power equipment and to work within department by assisting customers in their home improvement projects.
  • Adept at working with department managers to get returned products either back to the manufacturers or back on the sales floor.
  • Support point of sales transactions with direct support of customers in purchasing their home improvement project items.
  • Red vest ready mentor aligned to support training of all new hires.
  • Work independently with little to no supervision as part of the Lowe's sales team.
  • Part time

Deputy Sheriff

Richmond City Sheriff’s Office
05.2011 - 06.2016
  • Perform intake averaging 30-40 intakes in a 12hr shift while maintaining safety and security of the staff, visitors, and all inmates.
  • Verify warrants for validity around physical appearance, other key data elements required to fulfill warrants for processing.
  • Conduct intake searches and fingerprint intakes while receiving and securing property from the incoming inmates.
  • Process receipts and handoff of all discovered illegal contraband.
  • Maintain certification in firearms, DCJS, and VCIN/NCIC. OIC/FTO (Officer in charge/Field training officer) on shift and support training on booking procedures, and all intake processing roles and responsibilities.
  • Working off duty contracts, patrolling the streets throughout the jurisdiction.
  • Served high risk warrants as well as worked on the gang unit and drug units within the department.

Shop Manager

Interior Visions
03.2010 - 05.2011
  • Responsible for detailing vehicles from top to bottom ensuring requirement for antifreeze, gas, windshield fluid, and other fluids as a Customer Service feature for customers.
  • Responsible for 8 employees as well as the day-to-day operations in the shop.
  • Polish vehicles by applying maintenance standards on portions like mats, windows, and windshields.
  • Clean vehicles both externally and internally by hand or the use of equipment like brushes. Maintained scheduling and invoicing for daily intake.
  • Handled supply management of all chemicals brought in for the detailing of vehicles.

Foreman

SimplexGrinnell
12.2008 - 03.2010
  • Responsible for the highest quality installation of fire suppression systems to include alarms, fire pumps, etc.
  • Executed installations and maintenance appropriately using floorplans, blueprints, and electrical schematics.
  • Managed inspections of equipment to ensure quality craftsmanship and continued functionality.
  • Worked around the clock to support customers to resolve emergencies and unsafe conditions.

Pipefitter

Wes Worsham Fire Protection
08.2006 - 12.2008
  • Responsible for the highest quality installation of fire suppression systems to include alarms, fire pumps, etc.
  • Executed installations and maintenance appropriately using floor plans, blueprints, and electrical schematics.
  • Managed inspections of equipment to ensure quality craftsmanship and continued functionality.
  • Worked directly under the supervision of my foreman as I gained the knowledge and skilled training to complete the next phase of my career.

Education

High School Diploma -

Highland Springs High School
Highland Springs, VA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Customer relations
  • Staff management
  • Verbal and written communication

Certification

  • DCJS Certified, effective 2015 (last certification date) /Firearms Certified effective 2015 (last certification date)
  • EVOC Trained (Emergency Vehicle Operator’s Course 2011) / Top Driver Award (2011)
  • VCIN/NCIC (Virginia Criminal Information Network and National Crime Information Center) Certified
  • Restraint techniques, Defensive Tactic Training / First Aid and CPR certified
  • Trained in occupational hazards and safety precautions / Trained in booking procedures
  • Knowledge of State and Federal Laws regarding criminal offenses /Understanding in behavioral disorders familiarity
  • Red Vest Ready Mentor Certified in role as CSAII for Lowes

Timeline

General Manager

The Container Store
09.2023 - Current

District Sales Manager

Haggar Clothing Co.
01.2022 - 02.2023

Area Manager

Haggar Clothing Co.
05.2019 - 01.2022

Store Manager

Haggar Clothing Co.
07.2016 - 05.2019

Customer Service Associate II

Lowes Home Improvement Store
05.2012 - 06.2016

Deputy Sheriff

Richmond City Sheriff’s Office
05.2011 - 06.2016

Shop Manager

Interior Visions
03.2010 - 05.2011

Foreman

SimplexGrinnell
12.2008 - 03.2010

Pipefitter

Wes Worsham Fire Protection
08.2006 - 12.2008

High School Diploma -

Highland Springs High School

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Dwayne Thorpe