Dwayne Treasure
Mableton,GA
Summary
Strategic contributor and highly motivated leader with over 20 years of managerial and operation experience strengthening retail stores' development. Strong record of identifying areas of needing improvement, boosting sales and decreasing operation expense. As a result, I was chosen to lead multiple under-performing stores and transform into a successful, profitable operation. Seeking a challenging position to utilize my knowledge and skills in a well reputable organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Operations Service Solution
Ford Motor Company
04.2023 - Current
- Managed and optimized operational processes within Ford's dealerships, ensuring smooth and efficient operations.
- Managed inventory of tires and parts inventory, ensuring that the dealership maintained an up-to-date inventory.
- Contributed to the continuous improvement of operational procedures by providing constructive feedback based on hands-on experience in the field.
- Maintained strong relationships with the dealerships through clear communication, understanding their needs, and delivering tailored solutions accordingly.
- Assisted in the development of training materials for new hires; conducted workshops aimed at enhancing the overall skillsets within the team.
- Increased customer satisfaction by providing timely and professional onsite support for technical issues.
- Improved safety standards within the team, adhering to company policies and industry regulations during field operations.
- Conducted comprehensive site assessments to identify potential risks and develop appropriate mitigation strategies.
Store Manager
Firestone
05.2004 - 03.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Machinery Technician
U.S. Coast Guard
01.2003 - 03.2004
- Enhanced machinery performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime in production line by efficiently diagnosing and repairing equipment malfunctions.
- Increased workplace safety through thorough inspections of machinery and implementing preventative measures.
- Improved overall efficiency with timely scheduling and completion of repairs, minimizing disruptions to operations.
Education
Associate of Applied Science - Automotive Technology
Bronx Community College of The City University of New York
The Bronx, NY05.2002
900+ Hours in Automotive Repair And Service - Automotive Mechanics
Apex Technical School
Manhattan, NY11.2000
Skills
- Critical Thinking
- Performance Optimization
- Adaptability
- Decision Making
- Time Management
- Problem Solving
- Customer Service
- Sales
- Leadership
- Strategy Activation
- Microsoft Office Efficient
- Operations Management
Accomplishments
- Published Author: "Whispers Of The Soul: A Journey Through The Depths Of Emotion." (2023)
- Nominated and selected to Next Level Leadership program in Nashville, TN (2022)
- As part of the AMP (Accelerated Manager Program) I was selected to onboard and train new managers (2019)
- Ambassador of Achievement Award for Customer Satisfaction (2013)
- Store of the Year (2012)
Certification
- Georgia Notary Public
- Adult and Pediatric First Aid/CPR/AED Certified
- HIPPAA Awareness Training Certified
- Bloodbourne Pathogen Exposure Control Certified
- Chemotherapy (Hazardous) Drugs Transportation Certified
- Supervision Skills - Managing Employee Performance Certified
Additional Information
Highly motivated and adaptable professional with a strong ability to think critically and thrive in dynamic environments. Committed to achieving success in all endeavors, I bring a proactive approach to problem-solving and a dedication to continuous learning. With a track record of effectively navigating change. I am well-equipped to contribute to the success of any team or organization.
Timeline
Field Operations Service Solution
Ford Motor Company
04.2023 - Current
Store Manager
Firestone
05.2004 - 03.2023
Machinery Technician
U.S. Coast Guard
01.2003 - 03.2004
Associate of Applied Science - Automotive Technology
Bronx Community College of The City University of New York
900+ Hours in Automotive Repair And Service - Automotive Mechanics
Apex Technical School