Dwayne Tucker
Kingston
Summary
Detail-oriented IT Specialist skilled in data backup solutions, network configuration, and system troubleshooting. Proven ability to enhance user proficiency through effective training and technical documentation.
Overview
7
7
years of professional experience
Work History
IT Specialist
Manchester Co-Operative Credit Union
Manchester
10.2023 - Current
- Implemented data backup solutions to ensure data integrity and availability for all users.
- Provided technical support services to staff, resolving hardware and software issues efficiently.
- Developed and delivered user training sessions to improve staff proficiency in new technologies.
- Configured and maintained network systems to optimize performance and ensure reliable connectivity.
- Created documentation for IT procedures and policies to standardize operations across the organization.
- Collaborated with vendors to evaluate and procure IT equipment and software solutions.
- Troubleshot system errors and implemented corrective actions to minimize operational disruptions.
- Monitored system performance and proactively addressed potential issues to enhance reliability.
- Executed software installations and updates to maintain current system functionality and security.
- Maintained inventory of all IT equipment and supplies in use by the organization.
Data Operations Level 2 Instructor
Mount Olivet Skillz Training Centre
Clarendon
10.2021 - 09.2023
- Developed engaging lesson plans that aligned with curriculum standards.
- Facilitated hands-on activities to promote practical skill application among students.
- Implemented classroom management strategies to maximize student participation and focus.
- Provided individualized support to students, addressing diverse learning needs and challenges.
- Created assessment tools to measure student understanding of course material.
- Collaborated with faculty to enhance curriculum and improve instructional methods.
- Adapted course materials to ensure accessibility for all students.
IT Support Specialist
Business Pro LTD
Clarendon
08.2018 - 09.2023
- Provided technical support for software issues, ensuring timely resolution for end users.
- Resolved network connectivity issues, improving overall system reliability for users.
- Performed routine maintenance on computer systems, ensuring optimal performance and security.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted in the development and updating of technical documentation and support guides.
- Managed the configuration and setup of customer accounts and systems.
Education
Bachelor of Science - Information And Communication Technology
Vocational Training Development Institute
Manchester, Mandeville, 66 Caledonia RD, Jamaica11-2021
Skills
- Data backup solutions
- Network configuration
- System troubleshooting
- User training
- Technical documentation
- Customer support
- Problem solving
- Team collaboration
- Time management
- IT troubleshooting
- System diagnostics
- Desktop support
Accomplishments
Associate of Science in ICT (Distinction)
Timeline
IT Specialist
Manchester Co-Operative Credit Union
10.2023 - Current
Data Operations Level 2 Instructor
Mount Olivet Skillz Training Centre
10.2021 - 09.2023
IT Support Specialist
Business Pro LTD
08.2018 - 09.2023
Bachelor of Science - Information And Communication Technology
Vocational Training Development Institute