Dwayne Womack
Virginia Beach,VA
Summary
Talented, highly motivated, hard working Assistant Manager with over 15 years of analytical and driven approach to continuous improvement. Gifted in working with all types of personalities. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors and excellent customer service. Good financial sense with top-notch planning, sales, and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Alcoholic Beverage Control
09.2008 - Current
- Manage cash drawers and facilitate sales using cash, credit and gift cards
- Resolve customer concerns and answer questions to promote positive guest experiences
- Assess customer needs and educate on product functionality and features
- Observe and recognize security risks and thefts to prevent or handle situations
- Maintain records related to sales for store management
- Maintain knowledge of sales and promotions, return policies and security practices
- Conduct interviews, hire and train new staff
- Conduct inventories to ensure we have a better view of profits and loss
- Make daily bank deposits and balance the safe each shift
- Prepare weekly schedules for the store to ensure we stay within the allotted hours for the month
- Fill large and small liquor orders for restaurants
- Manage staff of 12 on various shifts from opening and/or closing
- Use Compass to identify the products not selling well to minimize product over stock
- Use Compass to also identify products that have high sales to make sure we order enough products for customers
- Trained LSA's to run the store in my absence and prepared them for advancement within the organization
Sales Associate
Freedom Outdoors
12.2022 - Current
- Help customers find specific products, answered questions and offered product advice
- Answer incoming telephone calls to provide store, products and services information
- Develop trusting relationships with customers by making personal connections
- Assist teammates with sales-processing tasks to meet daily sales goals
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity
Training Manager
SUBWAY Restaurants
02.2009 - 02.2010
- Hired to train the Store Manager proper office management skills
- Trained Store Manager and in basic food handling and utensil sterilization procedures
- Conducted inventories and ordered products for the store
Shift Supervisor
Hardee's Restaurant
01.2000 - 02.2010
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Completed opening and closing duties to facilitate business operations
- Delegated tasks to employees and monitored activities and task completion
- Complied with company safety procedures, policies and regulations to promote safe working environment
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA09.1996
Skills
- Building Customer Loyalty
- Building Customer Relationships and Loyalty
- Flexible Schedule
- Reliable and punctual
- Goal-Oriented
- Multi-tasking strength
- Problem-solving skills
- Stocking and Receiving
- Meeting Sales Goals
- Inventory Management
- Product Knowledge
- Store Policies and Procedures
- Attention to Detail
- POS Software
- Customer Needs Assessment
- Exceptional customer service
Timeline
Sales Associate
Freedom Outdoors
12.2022 - Current
Training Manager
SUBWAY Restaurants
02.2009 - 02.2010
Assistant Store Manager
Alcoholic Beverage Control
09.2008 - Current
Shift Supervisor
Hardee's Restaurant
01.2000 - 02.2010
High School Diploma -
Oscar F. Smith High School
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