Dwayne Worrell
Tampa,FL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Experienced professional with a pleasant personality on building customer relationships with excellent troubleshooting, customer service and analytical skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Technician / Clean Technician
Stanley Steemer
Lutz, FL
10.2021 - Current
- Customer Service, Transportation of equipment and team, Operations: Cleaning, estimates, check van's status, confirm and secure equipment, and complete walkthrough of job site.
- Increased sales by 12%
- Implemented, configured, and optimized safety standards
- Organized and used industrial cleaning products following strict safety procedures
- Adhered to established policies and standards to safely complete projects
Security Officer
Prudential Center
Newark, NJ
06.2018 - 08.2021
- Check in visitors, Monitor CCTV, Secures premises and personnel by patrolling property, Informing violators of policy and procedures, Adhere to all company service and operating standards
- Conducted regular patrols of key areas to spot and control security concerns
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Responded quickly to emergency situations to assess and deflect issues
- Investigated suspicious activities and persons to maintain security of premises
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Deli Associate
Kings Food Market
Westfield, NJ
02.2013 - 06.2018
- Main duties include customer service, product management, and inventory, Verify orders, Rotating stock, Food preparation, Multiple store coverage as needed.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
- Listened carefully to customer instructions and prepared orders according to those preferences
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Skills
- Time Management
- Managing Multiple Tasks
- Customer Service
- Active Listening
- Attention to detail
- Building Customer Relationships and Loyalty
- Loss Prevention Goals Monitoring
- Client Requirements
- Microsoft Word
- Problem-Solving Ability
- Safety and Security
- Asset Securing
- Customer Relations
Certification
- Key holder / bonded
- Serve Safe Certified 2017
- Osha Certified sense 2013
- CPR Certified 2015
References
Professional References upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Technician / Clean Technician - Stanley Steemer
10.2021 - Current
Security Officer - Prudential Center
06.2018 - 08.2021
Deli Associate - Kings Food Market
02.2013 - 06.2018