Dwayne Garcia
Marana,AZ
Summary
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager - V.P.
Wells Fargo & Company
Oro Valley, AZ
04.2023 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Community Branch Manager
Bank of Stockton
Stockton, CA
03.2018 - 12.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
Education
Associate of Arts - General Studies
Merced College
Merced, CA05-1986
Some College (No Degree) -
California State University - Fresno
Fresno, CASkills
- Customer Service
- Business development expertise
- Reporting familiarity
- Account Review
- Sales Development
- Performance Reviews
- Relationship Building
- Sales professional
Accomplishments
- Wells Fargo
- Top 700 branch in the nation
- Passed 2 internal audits on 18 months
- Top performing branch in Net promoter scores - Best in class Currently 92% for the month of September
Certification
- NMLS
- Notary
References
References available upon request.
Timeline
Branch Manager - V.P.
Wells Fargo & Company
04.2023 - Current
Community Branch Manager
Bank of Stockton
03.2018 - 12.2022
Associate of Arts - General Studies
Merced College
Some College (No Degree) -
California State University - Fresno
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